. Established in 1997, we are part of the Robert Walters Group – a world-leading specialist professional recruitment consultancy.
As part of the Robert Walters Group, our business has considerable resources at its disposal. With a truly global footprint of 53 offices across 24 countries, we’re able to work in close partnership with organisations and manage everything from global accounts with demanding resourcing strategies to single sites with lower recruitment volumes
Job DescriptionTo offer a candidate concierge service to support the Recruiters in the end-to-end recruitment process.
Assist with recruitment process and work closely with the Recruiters in making sure all procedures are followed and co-ordination of recruitment is fully covered and under control at all times. Responsibilities will include the following:
Build and maintain relationships with agencies, external workers, HR and line managers
► Working with the Resourcing Partners to ensure the job details in the client’s system are correct and completed.
► Ensuring all the necessary approvals for the roles have been gained.
► Managing the release of roles through the system to the relevant sourcing channels according to SLAs and as advised by the Resourcing Partner.
► Managing candidate dispositions in the recruitment system.
► Updating the system with candidate feedback as advised by the Resourcing Partner following review of the shortlist.
► Interview scheduling and room bookings for AVP / VP hires within SLA timeframes. Ensuring the hiring manager has a copy of the CV, calendar invite and room bookings.
► Ensuring all interview notes are stored appropriately and recording all feedback in the recruitment system.
► Ensuring the offer details are completed accurately on the recruitment system in conjunction with the Resourcing Partner.
► Acting as a key point of contact to liaise with the key delivery teams and the client’s on-boarding team, to ensure seamless hand-offs and a focus on candidate experience
► Providing an appropriate escalation point during on boarding, ensuring the candidate start-date is achievable and updating relevant parties with any changes
► Ensuring the smooth running of the recruitment administration processes
► Ensuring all administration procedures and processes are fully documented for the on-site team
► Relieving on-site Resourcing Partners of as much administration as possible and helping to identify and implement improvements in systems and processes
► Working to set time frames for daily and weekly deadlines and have attention to detail
► Maintaining all central inboxes and helplines as required and that all queries are responded to within SLA.
► Ensuring correct data is maintained in Recruitment Systems and paper files through regular auditing and archiving
► Gaining a strong understanding of the RS Remit and work as an active team player in the team in achieving objectives and exceeding expectations
► Understanding of and working to all SLAs pertaining to the role
► Ad hoc projects
Other duties which are reasonably within the capabilities of a staff member in this position may need to be performed from time to time, in addition to or instead of the above duties.
The requirements of this role may change over time and staff are required to comply with all such reasonable changes.
Qualifications► Service and delivery focussed with very professional attitude essential.
► Excellent and professional written and verbal communication skills essential.
► Prioritising effectively is an essential skill.
► Ability to work to tight deadlines is an essential skill.
► Experience of working in a client/ customer care environment highly desirable.
► Excellent team player. Must also be people orientated
► Able to work autonomously
► Organised and methodical with a strong attention to detail.
► Interest in business issues and motivated to add commercial value
► Able to provide an effective, professional and timely response to the candidates
► Highly responsive with excellent ability to absorb information quickly
► Confident with the ability to work well in a demanding environment
Additional InformationTo offer a candidate concierge service to support the Recruiters in the end-to-end recruitment process.
Skills Required
- Service- and delivery-focused, professional attitude
- Excellent written and verbal communication skills
- Ability to prioritise effectively and work to tight deadlines
- Organised and methodical with strong attention to detail
- Excellent team player and people oriented
- Ability to work autonomously
- Ability to provide effective, professional, timely candidate responses
- Experience working in a client/customer care environment
- Highly responsive with ability to absorb information quickly
- Confident and able to work well in a demanding environment
What We Do
Resource Solutions is a provider of Recruitment Process Outsourcing (RPO) and Managed Service Provider (MSP) solutions. Established in 1997 as part of the Robert Walters Group, the company works in close partnership with organisations globally to manage resourcing strategies and the end-to-end recruitment process. They help clients identify optimum sources of talent and manage recruitment budgets and hires across over 60 countries.
