The Role
Welcomes dealership customers and callers, identifies their needs, directs them to the appropriate department, takes messages, and provides basic information. Collects customer details, maintains privacy, types documents, performs clerical tasks, and assists with cashiering and opening repair orders when needed. Maintains a professional, clean, and organized reception area while following company policies, legal requirements, schedules, and required training.
Summary Generated by Built In
Receives callers at the dealership, determines the nature of their business and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers. Cashiering duties when required. Open repair orders when required.
- Greets customers and determines the nature of their visit.
- Directs customers to the correct department, notifies the appropriate person that a customer is waiting and introduces the customer.
- Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
- Communicates with callers and visitors in a professional, friendly and efficient manner.
- Obtains basic demographic information about each customer using a computer system, a log sheet or other method established by the dealership.
- Communicates messages to the appropriate parties in a timely manner.
- Types memos, correspondence, reports and other documents.
- Assists customers during the morning and evening rush whenever possible.
- Assists with clerical duties as required. Maintains privacy of customer information.
- Maintains a professional attitude with co-workers, customers, vendors.
- Follows the dress code the company has put in place. Maintains a clean and neat work area. Keeps area free of debris.
- Follows federal, state and local law as well as company policy about safeguarding all information.
- Reports on time to work and follows schedule that is given. Calls supervisor if he/she cannot be at work on time.
- Keeps current with annual HR training along with any other training that might be required for this position.
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The Company
What We Do
RML Automotive is a multi-state automotive dealership group representing 16 brands across seven states in America's Heartland. It sells and services new and pre-owned vehicles, allowing shoppers to browse inventory, request details, schedule test drives, and inquire about financing. The company describes itself as a fourth-generation family business with experienced people committed to meeting customers' needs, and emphasizes integrity, dedication, and innovation in its customer relationships.
