A wholly owned subsidiary of Kuehne+Nagel Group, and headquartered in Windsor, Ontario Canada, Farrow brings to the global trade industry over 115 years of expertise in cross-border customs brokerage, trade consulting, and integrated logistics services. Further to its beginnings in customs brokerage, Farrow offers trade consulting — expert advice on import/export and trade management, duty recovery and regulations compliance. With a strong network of locations across North America, Farrow manages over 500 employees with 15 offices and warehouses, including those of acquired company Link+ Corporation.
Position Summary
The Receptionist will answer incoming calls, take messages and offer assistance to customers by directing their calls and greeting them in the waiting area. This position is also responsible for a variety of administrative or clerical functions in support of the organization.
Key Responsibilities (Supervisory/Materials/Information)
- Answers and transfers all incoming calls, takes messages, directs customer inquiries, notes the availability of office staff for their incoming calls.
- Ensures that visitors are signed in the log book and are provided a Visitor’s security badge and staff notified of their arrival
- Depending on location, may perform a variety of other functions including, but not limited to:
- Receiving and sorting inter-office and external mail
- Preparing outgoing courier waybills, postal mail etc.
- Preparing bank deposit book daily recording incoming cheques
- Splitting invoices and stuffing envelopes
- Data entry for operations, finance, administration or other departments
- Answering PARS line for operations
- Other clerical duties as assigned
Education and Experience
- High School diploma
- Experience with a switchboard an asset
Competencies, Working Skills & Attributes
- Ability to operate a switchboard / telephone
- Strong interpersonal skills, able to work independently
- Tactful and dependable
- Strong communication skills, both verbal and written
- Excellent concentration skills because of frequent interruptions
- Experience with computer applications, including Microsoft Office
- Excellent attention to detail
- Solid data entry skills
Working Conditions, Mental Effort & Physical Requirements
- Occasional lifting up to 20lbs may be required
- Must work under deadlines and related stresses in a timely and efficient manner
- Must be able to professionally handle various personnel and other situations as they arise
- Ability to sit for extended periods of time
- Ability to focus on computer screen
- Manual dexterity required to use desktop computer, sort documents and mail, etc.
Skills Required
- High school diploma
- Experience with a switchboard
- Ability to operate a switchboard or telephone system
- Strong interpersonal skills and ability to work independently
- Strong verbal and written communication skills
- Experience with computer applications, including Microsoft Office
- Excellent attention to detail
- Solid data entry skills
- Ability to lift up to 20 pounds occasionally
What We Do
Farrow is a Windsor-based North American customs broker and global trade services provider. It offers cross-border customs brokerage, trade consulting, international freight forwarding, warehousing, and integrated logistics services, helping importers and exporters clear, transport, store, and deliver goods across Canada, the United States, and international markets. Founded in 1911, Farrow also supports specialized and regulated shipments with industry-specific compliance expertise.
