Receptionist

SUMMARY:

The Receptionist manages the Canton office front desk and provides administrative, facility, training, and new-hire support. This position serves as the first point of contact for employees, visitors, vendors, and callers; maintains office and facility supplies; coordinates visitor access; and supports daily office operations. Excellent customer service, attendance, and punctuality are essential.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage the Canton front desk and reception area.
• Answer and direct incoming calls.
• Greet employees, visitors, vendors, and interview candidates.
• Manage visitor sign-in, sign-out, badges, and preregistration.
• Notify hosts of visitor arrivals and coordinate visitor access.
• Receive, sort, and distribute mail, packages, and deliveries to the front desk.
• Monitor office, cafeteria, printer, and facility supply levels.
• Order, organize, distribute, and restock supplies.
• Process approved special supply and business card requests.
• Coordinate food orders for meetings, training, and company events.
• Assist with conference room scheduling and meeting setup.
• Update lobby monitors for visitors and company announcements.
• Support vendor visits, service calls, and temporary badge tracking.
• Assist the Training Supervisor with classroom setup, materials, and attendance.
• Prepare new-hire workstations, nameplates, and welcome displays.
• Support employee events, including coordination, set-up and cleanup.
• Assist HR and other departments with administrative projects.
• Perform other duties as assigned.

COMPETENCY QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If an employee does not meet the required competency level in any area, a required development training plan will be implemented.

Job-Specific Competencies:

(Education and/or years of experience; technical and/or analytical; software or applications; department and/or position specific; internal or external certifications required)

Excellent customer service skills are essential to this position.

• A high school diploma or GED and a minimum of 3 years’ experience as a receptionist.
• Experience with a multi-line phone system and above average skill in Windows software including Outlook, Word, Excel, Visio, and PowerPoint.
• Ability to follow all applicable Business Management System (BMS) processes.

Core Competencies:

(Other core requirements including communication, presentation, language, math, and reasoning skills)

• Ability to read, write and speak English. 
• Attendance and punctuality are essential to this position.
• Ability to compose reports and correspondence. 
• Excellent written and verbal communication skills.
• Ability to use word processing, spreadsheets and electronic office tools.
• Knowledge of basic addition, subtraction, division and multiplication of numbers is required.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Know and follow established company core values.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; to sit, stand, walk; and to talk and hear. Specific vision abilities required by this job include close vision and the ability to adjust focus.

• Lifting Requirement: 20 pounds
• Lifting Limitations:   50 pounds

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.