The Role
Answer inbound sales and service calls, operate a busy switchboard, communicate with customers and internal teams, collect service and parts payments, and greet customers professionally. The role requires strong telephone and customer service skills, computer proficiency, scheduling flexibility, and a professional appearance. Receptionists should be able to handle challenging customer issues diplomatically and maintain effective relationships across dealership departments.
Summary Generated by Built In
If you are a personable individual with strong phone skills and a great work ethic, join the New Country team! We are seeking a full-time receptionists/switchboard operators to work at our dealership. We serve elite clientele and you must always be prepared to provide them with outstanding customer service in all circumstances, and to handle challenging client issues with the diplomacy needed to ensure that they remain loyal customers. You will also develop and maintain good working relationships with colleagues in every other department of our dealership.
At New Country, our people do whatever it takes to find solutions. We’re building a culture that’s genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.
Benefits
- Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Family owned and operated
- Long term job security
Responsibilities
- Answering inbound sales and service calls
- Operate busy switchboard & communicate efficiently with all customer & internal teams
- Collecting payment for both service and parts customers
- Greeting customers upon arrival and exit
- Maintaining a professional appearance and demeanor at all times
Qualifications
- High school diploma or GED
- Prior experience in telemarketing and/or hospitality
- Exceptional telephone skills, with a high level of comfort, and a professional voice and manner
- Computer proficiency, particularly in MS Office Suite (Word and Excel)
- Ability to learn new software programs
- Professional business appearance and demeanor
- Flexibility with regard to scheduling
- Automotive Dealership Prior experience with an automotive dealership a plus
- Public relations experience, a plus
- Cold call experience, a plus
- Experience using a customer relationship management (CRM) tool, a plus
- Experience running a business switchboard, a plus
Rate of Pay: $18/hour - $20/hour
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Skills Required
- High school diploma or GED
- Prior experience in telemarketing and/or hospitality
- Exceptional telephone skills and a professional voice and manner
- Computer proficiency, particularly in Microsoft Word and Excel
- Ability to learn new software programs
- Professional business appearance and demeanor
- Flexibility with regard to scheduling
- Automotive dealership experience
- Public relations experience
- Cold call experience
- Experience using a customer relationship management tool
- Experience operating a business switchboard
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The Company
What We Do
New Country Lexus of Latham is a Lexus dealership serving drivers in Latham and New York’s Capital Region. The dealership sells new Lexus vehicles and quality pre-owned cars, offers financing, accessories, parts, and professional service and maintenance, and emphasizes customer-first experiences. It is part of the New Country Motor Car Group and supports local communities through partnerships with charities, nonprofit organizations, and community events.
