Help shape how senior leaders and regulators understand consumer outcomes by delivering clear, accurate, and timely reporting. You will translate complex data into actionable insights and build trusted analytics products that improve decision-making. If you enjoy connecting data, process, and risk discipline to real-world customer experience, this role offers high visibility and meaningful impact.
As a Quant Analytics Associate Senior within Consumer and Community Banking (CCB) Regulatory Operations team, you will lead the development and publication of executive and regulatory reporting products by synthesizing information from multiple systems and partners. You will monitor complaints and business data to identify emerging issues, trends, and opportunities, and communicate analytics-driven insights to senior leaders. You will create analytics and reporting products that enable strategic and operational decisions, while ensuring accuracy, timeliness, and strong process controls. You will also support ad hoc analyses and continuous improvement initiatives, including innovation and automation opportunities.
Job responsibilities
- Lead the development, authoring, and publication of scheduled executive and regulatory reporting products by gathering and synthesizing inputs from multiple systems and partners.
- Analyze and monitor complaint and business data to identify emerging issues, trends, and opportunities for improvement.
- Translate complex data into actionable reporting and analytics products that inform strategic and operational decisions.
- Build and maintain awareness of key initiatives, regulatory requirements, and changes impacting consumers and the business.
- Produce and lead ad hoc reporting and analyses for management audiences, including executive and regulatory stakeholders.
- Oversee key reporting processes, controls, and documentation to ensure accuracy, timeliness, and compliance.
- Drive process improvement projects, including innovation and automation use cases, and troubleshoot operational issues.
- Review and oversee change requests for critical program data elements and system-maintained reference tables.
- Create and maintain procedures, documentation, and control processes for analytics and reporting products.
- Collaborate with partners to identify root causes of complaints and drive improvements in complaint handling processes.
- Deliver executive-level presentations that clearly communicate analytics and reporting insights to senior leadership.
Required qualifications, capabilities, and skills
- 5+ years of reporting and analytics experience
- Demonstrated ability to deliver accurate reporting and objective business analysis.
- Proven ability to analyze large datasets and synthesize insights from multiple sources.
- Advanced proficiency with Tableau, Databricks, Alteryx, SQL, Microsoft Excel, and Microsoft PowerPoint.
- Advanced SQL skills for querying, analyzing, and managing large datasets
- Strong ability to translate complex data into clear, actionable insights for executive audiences.
- Exceptional executive-level communication and presentation skills, including written storytelling.
- Ability to conduct background research, validate findings, and apply sound judgment to analytics outputs.
- Strong organizational skills and ability to manage multiple concurrent deliverables in a fast-paced environment.
- Self-directed, results-driven approach with the ability to work with limited supervision.
Preferred qualifications, capabilities, and skills
- Bachelor’s degree in a technical or business discipline.
- Prior experience managing or analyzing customer experience and/or complaints data.
- Experience supporting regulatory-facing reporting or governance routines.
- Experience designing and implementing process controls and documentation for reporting products.
- Experience leading process improvement initiatives and analytics automation.
- Experience in a financial services and/or regulatory environment.
This role is not eligible for visa sponsorship now or in the future. Sponsorship includes, but is not limited to, support for I-983 training plans, F-1/OPT or CPT, H-1B, and any other employment authorization or immigration-related action requiring JPMorganChase sponsorship or intervention.
About UsChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamSkills Required
- 5+ years of reporting and analytics experience
- Experience delivering accurate reporting and objective business analysis
- Experience analyzing large datasets and synthesizing insights from multiple sources
- Advanced proficiency with Tableau, Databricks, Alteryx, SQL, Microsoft Excel, and Microsoft PowerPoint
- Advanced SQL skills for querying, analyzing, and managing large datasets
- Ability to translate complex data into clear, actionable insights for executive audiences
- Executive-level written and verbal communication and presentation skills
- Ability to conduct background research, validate findings, and apply sound judgment to analytics outputs
- Strong organizational skills and ability to manage multiple concurrent deliverables in a fast-paced environment
- Self-directed, results-driven approach with ability to work with limited supervision
- Bachelor's degree in a technical or business discipline
- Experience managing or analyzing customer experience or complaints data
- Experience supporting regulatory-facing reporting or governance routines
- Experience designing and implementing process controls and documentation for reporting products
- Experience leading process improvement initiatives and analytics automation
- Experience in financial services or a regulatory environment
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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