The Role
Diagnose and troubleshoot home and personal consumer electronics, handle customer service requests, perform installations, inspections, repairs, and maintenance, analyze recurring issues, use tools and spare parts correctly, and maintain accurate service documentation while meeting service timelines.
Summary Generated by Built In
Company: Qdigi Services
Position: HHP Engineer
Location: Goa
Department: Service Operations
Job SummaryQdigi Services is looking for a technically skilled and customer-focused HHP Engineer to handle service and technical support for Home & Personal/Consumer Electronics products. The candidate will be responsible for diagnosing product issues, carrying out repairs, resolving customer complaints, and ensuring timely service delivery.
Key Responsibilities- Diagnose and troubleshoot technical issues in HHP/consumer electronics products.
- Attend customer service requests and resolve technical complaints within defined TAT.
- Conduct installation, inspection, repair, and maintenance activities as required.
- Perform root cause analysis for recurring product issues.
- Ensure proper usage of tools, equipment, and spare parts during service.
- Maintain accurate service reports, job sheets, and required documentation.
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The Company
What We Do
Onsitego is an India-based device-care and after-sales services company for personal electronics, gadgets, and home appliances. It provides extended warranties, damage protection, annual maintenance contracts, and on-demand repair and maintenance services. Through partnerships with retailers, service centers, engineers, and enterprise customers, Onsitego aims to simplify post-purchase ownership and deliver cashless, reliable customer support across a broad range of devices across India.
