QA Manager

Posted 2 Days Ago
2 Locations
In-Office or Remote
Senior level
Information Technology
The Role
Lead and grow high-performing QA teams; manage capacity, hiring, and performance; define testing goals, KPIs, and delivery objectives; drive automation, performance testing, and process improvements; enable DevOps/continuous testing and AI-driven testing adoption; communicate status to stakeholders and support enterprise quality transformations, especially in retail and eCommerce domains.
Summary Generated by Built In
Leadership Responsibilities
  • Build, mentor, and develop high-performing QA teams.
  • Manage team capacity planning, hiring, and performance management.
  • Define testing goals, KPIs, and delivery objectives.
  • Drive automation adoption and test process improvements.
  • Ensure effective stakeholder communication and status reporting.
  • Support organizational quality transformation initiatives.
Responsibilities
Preferred Skills
  • Experience with performance testing tools such as JMeter or LoadRunner.
  • Knowledge of cloud platforms including Azure, AWS, or GCP.
  • Experience in DevOps and Continuous Testing environments.
  • Understanding of AI-driven testing tools and Quality Engineering practices.
  • Experience in Retail, eCommerce, POS, OMS, or Supply Chain domains.
Qualifications
Qualifications
  • Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
  • ISTQB Advanced Level, Certified Scrum Master (CSM), or relevant QA certifications preferred.
Key Competencies
  • Strong leadership and people management skills.
  • Excellent stakeholder and client management abilities.
  • Strategic thinking and decision-making capabilities.
  • Strong analytical and problem-solving skills.
  • Excellent communication and presentation skills.
  • Ability to manage multiple projects and priorities in a fast-paced environment.
Nice to Have
  • Experience leading enterprise-scale QA transformations.
  • Exposure to AI-powered testing solutions and quality analytics.
  • Experience managing globally distributed teams.
  • Strong background in Retail and Digital Commerce platforms.
About UsAt Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

Skills Required

  • Bachelor's or Master's degree in Computer Science, Information Technology, or related field
  • Build, mentor, and develop QA teams and manage team capacity, hiring, and performance
  • Strong leadership, stakeholder management, communication, and people management skills
  • Define testing goals, KPIs, and delivery objectives and manage multiple projects/priorities
  • Experience with performance testing tools such as JMeter or LoadRunner
  • Knowledge of cloud platforms including Azure, AWS, or GCP
  • Experience in DevOps and Continuous Testing environments
  • Understanding of AI-driven testing tools and Quality Engineering practices
  • Experience in Retail, eCommerce, POS, OMS, or Supply Chain domains
  • ISTQB Advanced Level, Certified Scrum Master (CSM), or relevant QA certifications
  • Experience leading enterprise-scale QA transformations and/or managing globally distributed teams

Zensar Technologies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zensar Technologies and has not been reviewed or approved by Zensar Technologies.

  • Retirement Support A 401(k) with company match and immediate vesting is highlighted, with broad fund options available.
  • Wellbeing & Lifestyle Benefits Work-life balance, remote/hybrid flexibility, and supportive teams are emphasized as strengths that enhance the overall experience.
  • Parental & Family Support Inclusive policies such as parental leave and access to EAP and dependent medical coverage are promoted across regions.

Zensar Technologies Insights

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The Company
HQ: Pune, Maharashtra
10,000 Employees
Year Founded: 2001

What We Do

Zensar is a leading experience, engineering, and technology solutions company. We conceptualize, build, and manage digital products for Forbes Global 2000 clients across the hi-tech engineering, banking and financial services, insurance, manufacturing and consumer services verticals. With proven excellence across five core areas, including experience services, advanced engineering services, data engineering and analytics, foundation services, and application services, our solutions leverage industry-leading platforms to help our clients be competitive, agile, and disruptive while moving with velocity through change and opportunity. Zensar’s expansive ecosystem of 60+ technology partners, including Oracle, Salesforce, SAP, Guidewire, Automation Anywhere, Adobe, and UiPath, enables us to deliver comprehensive solutions to clients, facilitating seamless integration and allowing them to leverage cutting-edge technologies and tools for enhanced business outcomes. Zensar is part of the USD 4.4 billion RPG Group. With headquarters in Pune, India, our 10,500+ employees, representing over 50 nationalities, work from 30+ locations across North America, UK/Europe, and South Africa. Visit us at www.zensar.com

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