Job Title: Senior QA Engineer – Store Systems & POS Technologies
Location: Louisville, KY
Role Overview:
You will be responsible for end-to-end quality assurance across our client’s corporate and franchise store operations. Your focus will be on validating store-level hardware, PAR/Brink POS terminal software, kitchen dispatch routing, order injection from third-party delivery service providers (DSPs), and secure credit card/cash handling in a high-volume restaurant environment.
Responsibilities:
- Store POS & Lab Management: Configure and test physical store hardware rigs—including PAR/Brink POS terminals, receipt/kitchen printers, bump bars, cash drawers, and KDS screens mirroring actual store layouts.
- Complex Menu & Product Matrix: Validate complex pizza builder configurations (e.g., Epic Stuffed Crust, half-and-half toppings, extra sauce, dipping sauce default pairings) and their translation from the register to KDS prep screens.
- Delivery & Dispatch Systems: Test kitchen dispatch and delivery tracking integrations ( Driver App), including third-party delivery service provider (DSP) handoffs like DoorDash Drive.
- In-Store Payments: Validate EMV chip, contactless NFC, and gift card transactions across terminal networks (e.g., Verifone/Ingenico), including store offline mode card queuing and daily till reconciliation.
- Franchise Enterprise Sync: Test end-of-day (EOD) reporting syncs, store inventory updates, and enterprise menu management pushes across thousands of corporate and franchise locations.
- 3–5+ years of QA experience centered on QSR Store Systems, POS (PAR Brink, Aloha, Toast), and Payment Terminals.
- Solid understanding of PCI-DSS compliance, EMV transaction processing, and store-level offline caching.
- Hands-on experience with API testing (Postman, Charles Proxy) to validate store-to-cloud transactional payloads.
Skills Required
- 3-5+ years of QA experience focused on QSR store systems, POS platforms, and payment terminals
- Experience with POS systems including PAR Brink, Aloha, or Toast
- Understanding of PCI-DSS compliance
- Understanding of EMV transaction processing
- Understanding of store-level offline caching
- Hands-on API testing experience using Postman and Charles Proxy
What We Do
Founded in 2003 by pioneers of the Philippine Global Sourcing industry, Pointwest creates value for its list of satisfied clients — including top Fortune 100 and local companies — with world-class Digital Technology and BPM services backed by international-standard methodologies, and innovative practices. With leadership affirmed through the International ICT Awards’ Hall of Fame recognition for “Best Filipino-Owned Company,” and excellence seen with its extensive industry experience in financial services, retail, transportation, logistics, travel, healthcare, utilities, media, and the public sector, Pointwest transforms businesses for the fourth industrial revolution with digital offerings in Data Analytics, Data Management, Robotic Process Automation, Experience Design, Cyber Security, Mobility, and Cloud Computing. Pointwest is proud to bring the mark of Filipino IT and BPM excellence to all corners of the globe, with strong presence in the United States, Japan, Australia, New Zealand and Singapore.
