Organization Profile
In grateful response to God’s grace and empowered by the Holy Spirit through Word and Sacraments, the mission of The Lutheran Church—Missouri Synod is vigorously to make known the love of Christ by word and deed within our churches, communities and the world.
The LCMS Mission Advancement (MADV) unit connects people in their voluntary charitable giving to the Synod’s ministry and mission efforts. It does so in a manner consistent with Scripture and the Lutheran Confessions while complying with legal, regulatory and ethical principles expected of all trustworthy philanthropic organizations. MADV works closely with LCMS Communications department to support the mission and ministry efforts of the Offices of National Mission, International Mission and Pastoral Education (all of which report to the LCMS Chief Mission Officer) as well as the general operations of corporate Synod.
Reporting Relationships
• Reports to Manager – Telecare & Gift Processing
Essential Job Functions
• Provide daily telephone contact to donors, prospects, congregations, clergy, lay leaders and institutions regarding financial support, follow-up information and acknowledgement of gifts or general call assignments.
• Answers questions and inquiries from donors, prospects, congregations, clergy, lay leaders and institution calls regarding LCMS programs; be able to direct those parties to appropriate sources should more information be desired or necessary.
• Provide database information, updates and/or donor concerns or questions daily to supervisory staff. Enter/update caller demographic/biographic/gift history data into database. Investigate complaints/issues/unresolved problems.
• Relates to donors, prospects, congregations, clergy and lay leaders, as well as LCMS staff.
Education and Experience
• High school diploma or equivalent
• Prior experience in customer service interactions and soliciting donations over the telephone preferred.
Competencies (Knowledge, Skills and Abilities)
• Familiarity with the LCMS and LCMS ministries
• Pleasant telephone voice and presence.
• High degree of integrity, self-sufficiency, energetic personality with ability to relate easily with a variety of donors, prospects, clergy and lay leadership.
• Excellent oral communication skills.
• Active listening
• Resilience (handling rejection)
• Basic computer/CRM skills (Salesforce preferred)
Supervisory Responsibility
• None
Skills Required
- High school diploma or equivalent
- Prior customer service experience and soliciting donations over the telephone
- Familiarity with the LCMS and LCMS ministries
- Pleasant telephone voice and presence
- High degree of integrity, self-sufficiency, energetic personality and ability to relate with donors and church leadership
- Excellent oral communication skills
- Active listening skills
- Resilience and ability to handle rejection
- Basic computer and CRM skills
- Salesforce experience
What We Do
The Lutheran Church—Missouri Synod (LCMS) is a confessional Lutheran denomination in the United States that confesses the historic, orthodox Christian faith. Its mission is to vigorously make known the love of Christ by word and deed within its churches, communities, and the world.
