Project Manager

Join Our Mission at the Calgary Drop-In Centre

At the Calgary Drop-In and Rehab Centre (the DI), we’re looking for passionate, community-minded people who know that kindness can change lives.

Whether you’re helping guests find housing, supporting their recovery journey, or keeping our operations running strong, your work here truly matters. Every role at the DI is about creating possibilities for others, and for yourself.

Who We Are

The Calgary Drop-In and Rehab Centre (the DI) is a low-barrier, housing-focused organization serving some of Calgary’s most vulnerable community members.

We believe everyone deserves dignity, safety, and the opportunity to thrive. Every day, our team meets people where they’re at — offering basic needs, compassion, and connection while helping them move toward stable, permanent housing.

Our work is guided by the principles of housing first, trauma-informed care, harm reduction, and recovery-oriented practice. But above all, we’re guided by people — their stories, their strengths, and their potential.

When you join the DI, you’re joining a team built on respect, collaboration, and heart.

The Opportunity

Position Title: Project Manager
Reports To: Chief Operating Officer
Employment Type: Full-time
Schedule: 40 hours per rotation with 5 days on and 2 days off.
Location: 1 Dermot Baldwin Way SE, Calgary, Alberta

About the Role

The Project Manager is a unique, agency-wide role at the DI, partnering with leaders across all departments to advance accreditation, strengthen program quality, and support organizational excellence. By driving continuous improvement, coordinating key organizational initiatives, and fostering collaboration across teams, this position helps ensure the DI remains responsive, accountable, and aligned in delivering high-quality services to the community.

What You’ll Do

Every role at the DI makes a difference. In this position, you will:

• Partner with program leaders to bring new initiatives to life by designing effective protocols, policies, and procedures, fostering strong relationships with sector partners to align with best practices, coordinating impactful training and onboarding experiences for staff, and developing meaningful Key Performance Indicators (KPIs) that drive program success and continuous improvement.
• Champion accreditation excellence across the organization by partnering with teams to achieve and maintain program-specific standards, coordinating seamlessly with accreditation bodies for surveys, site visits, and reviews, and driving a culture of continuous improvement that ensures programs evolve alongside emerging best practices and accreditation requirements.
• Drive the development and long-term success of key organizational initiatives, such as Business Continuity Planning, by creating robust frameworks, fostering cross-functional collaboration, and ensuring the organization remains agile, resilient, and prepared for future challenges and opportunities.
• Advance the organization's growth and impact by identifying funding opportunities, helping secure new grants, and contributing compelling grant proposals that support innovative programs and address emerging gaps in services for the community.
• Partner with program leaders to strengthen the impact of established programs by guiding evaluation and reporting activities, identifying opportunities for innovation and enhancement, and leading continuous quality improvement initiatives that drive measurable outcomes and service excellence.
• Act as a dynamic ambassador for the organization by building strong partnerships across the community, actively participating in sector networks, committees, and working groups, and fostering cross-departmental collaboration, communication, and alignment to advance program goals and strengthen collective impact.

What You Bring

We know that great people come from all kinds of backgrounds. You don’t have to check every single box! If you’re passionate about helping others and share our values, we want to hear from you.

What we need from you

• A Bachelor’s in a related field or an equivalent combination of education and relevant experience.
• Direct experience working in recovery-oriented services with a strong understanding of the population that the DI serves.
• Demonstrated ability in project and change management.
• Demonstrated ability to build strong collaborative relationships with others.
• Demonstrated ability to solicit input from all stakeholders to support engagement and collaborative project planning.
• Excellent verbal and written communication skills.
• Strong analytical and critical thinking skills.
• Must be self-directed with the ability to manage many conflicting and shifting priorities. Excellent organizational and time management skills.
• Ability to provide a satisfactory Vulnerable Sector Check
• A genuine commitment to the mission, vision, values, and work of the agency.

Nice to Have’s

• Training in Change Management, Project Management or other relevant skills.
• Previous experience in a non-profit agency is preferential.
• Past experience in developing and coordinating quality improvement initiative would be an asset.

Working at the DI

Working at the Calgary Drop-In Centre (the DI) means being part of meaningful, human-centered work that can sometimes involve complex and emotionally charged situations. You may encounter individuals experiencing crisis, distress, or strong emotions, and situations that require calm, quick thinking, and compassion under pressure.

We know this work can be intense and we also know it’s deeply impactful. That’s why we prioritize staff wellbeing through training, peer and supervisory support, debriefing opportunities, and a strong culture of teamwork. Our environment calls for resilience and steadiness, but it also offers the reward of seeing real change and connection every day. Some roles may also involve occasional exposure to medical distress or bodily fluids, and safety protocols and resources are always in place to support you.

Compensation & Benefits

We believe in taking care of our people so they can take care of others. Our total rewards package includes:

• Competitive compensation
• Comprehensive health and dental benefits
• Employer-matching RRSP program
• Paid vacation, sick, and wellness days
• Employee & Family Assistance Program (Homewood EFAP)
• Life and AD&D insurance
• Ongoing training and professional development opportunities
• Onsite Parking

Benefits typically begin on the first of the month following your start date, and our P&C team will ensure you have clear information and support from day one.

Why You’ll Love Working Here

Joining the DI means joining a community that believes in people and their capacity, resilience, and worth. You’ll have the chance to:

• Make a tangible difference in people’s lives every single day
• Work with a team that values respect, compassion, and authenticity
• Collaborate with dedicated professionals and community partners
• Be part of an organization that encourages growth, wellbeing, and innovation

You’ll play a key role in supporting an integrated, person-centered approach that promotes wellbeing, dignity, and connection for every individual we serve. At the Calgary Drop-In Centre (the DI), our team members help create safe, inclusive, and trauma-informed spaces where people can access the support they need to move toward stability and housing. In every interaction, you’ll contribute to high-quality, compassionate service that reflects the shared mission, vision, and values of the DI.

Inclusion & Accessibility

At the Calgary Drop-In Centre (the DI), we believe inclusion, compassion, and respect make us stronger as an organization and as a community. We are an equal opportunity employer committed to building a workplace that reflects the diversity of the people we serve.

If you require accommodation during the hiring process, please contact [email protected] and we’ll be happy to support you.

Ready to Apply?

If this opportunity sounds like the right fit, we’d love to meet you.

Please apply with your resume and cover letter here.

If you have questions or would like to learn more about working at the DI, please visit our website here.