Project Manager

Role Purpose

The Project Manager is responsible for planning, coordinating, and delivering strategic change initiatives across the Bank. The role will ensure projects are delivered on time, within budget, and in line with agreed business outcomes while managing risks, dependencies, stakeholders, and governance requirements. They will develop, streamline, and nurture relationships with project stakeholders, encouraging a change mindset across the Bank.

Key Accountabilities and Responsibilities

• Lead the delivery of transformation, technology, product, and regulatory change projects.
• Develop and maintain project plans, timelines, RAID logs, and status reports.
• Coordinate cross-functional teams including Product, Technology, Operations, Compliance, Finance, and external vendors.
• Build and maintain relationships by engaging with business leaders to establish credibility, solve problems, build consensus and achieve objectives.
• Manage the day-to-day project activities and resources.
• Track milestones, risks, issues, dependencies, and project budgets.
• Facilitate project governance forums, steering committees, and working groups.
• Develop project specifications and agree the project baseline with key stakeholders including scope, key activities, deliverables, resource requirements, milestones, and deadlines.
• Ensure clear communication and goals with all stakeholders.
• Manage clear and effective reporting of progress updates, including project milestones, deliverables, dependencies, risks and issues, to senior stakeholders.
• Drive accountability for actions and support successful project implementation and business readiness.
• Track and control outcomes to resolve issues and pro-actively seek and resolve blockers.
• Take a flexible approach to task boundaries where appropriate.
• Manage projects within agreed governance structures and processes, to ensure consistency of approach and efficient use of resources.
• Conduct reviews to assess project outcomes and to identify and capture lessons learned to enable continuous improvement.
• Participate in refining practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.

Experience, Skills & Attributes

• Bachelor’s degree in business administration, project management, or other related field.
• 10 years of experience with project or programme management, with preferred experience in the banking or financial sector.
• Professional project management qualification (PMP, PRINCE2, Agile or equivalent) would be an asset.
• Proven experience delivering complex business or technology projects.
• Strong stakeholder management and communication skills.
• Ability to work in a matrix environment; must work well across multiple units of the company and external vendors as well as be able to influence at all levels.
• Experience with project governance, risk management, and change delivery.