ROLE DESCRIPTION & RESPONSIBILITIES
GENERAL DESCRIPTION:
The Project Manager is responsible for overseeing all aspects of project planning and execution, ensuring successful delivery from project inception through final closeout. This role coordinates resources, manages schedules and budgets, and serves as the primary communication point for clients and internal stakeholders. The Project Manager plays a critical role in aligning sales commitments, field execution, vendor coordination, and customer expectations to ensure a seamless project experience.
DUTIES AND RESPONSIBILITIES:
Operational / Process Responsibilities
- Manage all phases of the project lifecycle including conception, planning, execution, installation, and closeout
- Prepare labor and material quotes and participate in project planning and kickoff meetings
- Conduct site verification, attend construction meetings, and coordinate scheduling requirements
- Plan truck routes, field sequencing, and installation timing
- Coordinate vendors, subcontractors, materials, and internal team deliverables
- Manage punch completion, invoicing milestones, and final turnover requirements
Team Oversight
- Collaborate with internal teams including Sales, Design, Installation, Customer Service, and Warehouse
- Support coordination across project stakeholders and field teams
- Help align subcontractors, installers, and vendors to timeline expectations
- Maintain strong communication cadence with all project contributors
Reporting Support
- Communicate project status, milestones, and updates to clients and internal teams
- Maintain project documentation, schedules, risk logs, and records
- Track milestone completion, billing triggers, and schedule risks
- Maintain visibility into issue resolution and open action items
Audit and Compliance
- Ensure adherence to company standards, safety protocols, and project requirements
- Document and manage change orders, scope shifts, and project adjustments
- Maintain compliance with customer site badging, insurance, and documentation requirements
- Support contract adherence and billing accuracy
Systems / Process Improvements
- Identify opportunities to improve project execution and coordination processes
- Support use of project management systems, milestone templates, and reporting dashboards
- Improve communication cadence and field readiness workflows
- Help reduce friction between sales handoff and field execution
Project Execution
- Conduct site visits and oversee installation progress
- Build and maintain strong client relationships throughout the project lifecycle
- Resolve issues proactively and ensure timely project completion
- Manage punch lists, invoicing, project closeout, and customer handoff
- Support post-installation follow-up and service transition when needed
What Success in This Role Looks Like:
Success is demonstrated by strong execution of projects from kickoff through closeout, with high client satisfaction, strong schedule adherence, and reliable budget control. The Project Manager ensures proactive communication, seamless coordination, and strong issue resolution that improves the client experience and supports repeat business.
KEY SELECTION & SUCCESS FACTORS
WORK EXPERIENCE
- 3-5+ years of project management, implementation, client delivery, or construction coordination experience
- Experience managing multiple concurrent commercial projects with schedule, budget, and vendor accountability required
- Experience in contract furniture, commercial interiors, architectural systems, flooring, construction, or specialty services strongly preferred
- Experience coordinating installation sequencing, subcontractors, logistics, and closeout documentation preferred
EDUCATION
- High school diploma or GED required
- Bachelor’s degree preferred in Business Administration, Construction Management, Interior Design, Operations Management, Supply Chain, Architecture, or related field
- PMP or CAPM certification preferred
PREFERRED QUALIFICATIONS
- Strong organizational and time management skills
- Ability to read blueprints and installation plans
- Strong communication and problem-solving skills
- Experience with budgeting, scheduling, and vendor coordination
- Strong customer relationship management capability
TRAVEL/WORK REQUIREMENTS:
- A valid driver’s license and motor vehicle record that meets Company safety, operational, and insurance standards are required, as business travel between company locations, client sites, project sites, and other off-site destinations may be required.
WORK ENVIRONMENT: (overtime, travel, physical demands, conditions)
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Employee occasionally lifts 2-3 reams of paper and customer files, especially during archiving.
- Weight up to 12 pounds; Height floor to 36 inches; Frequency up to 2 times per week
- Employee occasionally carries paper from the copy room to fill printer. Weight up to 12 pounds; Distance up to 300 feet; Frequency up to 2 times per week
- Employee occasionally pushes or pulls an office chair. Force up to 7 pounds; Distance up to 50 feet; up to 1 time per week
- Employee occasionally climbs main stairs or stairs to warehouse at main location to meet with customers in lobby display area, to access parts in warehouse, and interact with other operational departments. Height 1 flight; Frequency up to 3-5 times per day
- Employee occasionally walks on level surfaces to: interact with all operational departments, retrieve needed materials, to access lobby display, and attend meetings. Duration 45 minutes per day; Distance up to 1,500 feet per day
- Employee occasionally stands on level surfaces during interaction with customers and other personal. Duration 30 minutes per day
- Employee continuously sits using the computer, talking on the phone, processing project paper work, and attending. Duration up to 7 hours per day
- Employee constantly reaches out during work at desk. Height forward reach waist to chest; Frequency up to 30 times per hour
- Employee must rarely bend, squat, stoop, or kneel during filing tasks.
- Employee is occasionally exposed to ambient temperatures in the warehouse.
- Work overtime as needed.
Skills Required
- 3-5+ years of project management, implementation, client delivery, or construction coordination experience
- Experience managing multiple concurrent commercial projects with schedule, budget, and vendor accountability
- High school diploma or GED
- Valid driver's license and motor vehicle record meeting company safety, operational, and insurance standards
- Experience in contract furniture, commercial interiors, architectural systems, flooring, construction, or specialty services
- Experience coordinating installation sequencing, subcontractors, logistics, and closeout documentation
- Bachelor's degree in Business Administration, Construction Management, Interior Design, Operations Management, Supply Chain, Architecture, or related field
- PMP or CAPM certification
- Ability to read blueprints and installation plans
- Experience with budgeting, scheduling, and vendor coordination
- Strong customer relationship management capability
What We Do
McCoy Rockford is a full-service commercial interiors dealer serving businesses and institutions in Texas. It helps organizations plan and outfit workspaces through office furniture, commercial flooring, architectural systems, and design consultation and support. The company works across corporate, healthcare, education, small-business, government and other markets, managing projects from planning and product specification through installation, with access to products from more than 200 manufacturers.
