Reports to: Industry Practice Manager (IPM)
Location: Anywhere in North America
Services Responsibilities and Expectations:
• Manage implementations of our software products
• Provide periodic status reports and presentations to management, customers, and end-users.
• Manage customers and their expectations
• Maintain change control process for projects and revise test cases and results.
• Manage and communicate scope, schedule, cost, risk, and issues.
• Create and maintain technical and business documentation.
Technical Skills:
• Collect business requirements from end users and subject matter experts.
• Oversee system and UAT testing including development of test plans.
• Knowledge of configuration, development, and testing of LabWare products.
• Technical experience in development, testing, and/or IT preferred.
• LIMS (Laboratory Information Management Systems) experience preferred.
• PMI or Prince 2 certification preferred.
Additional Requirements and Soft Skills:
• Bachelor's degree in Business, Information Technology, Computer Science, or a related field.
• Minimum 4 years Technical Project Manager experience in the software industry.
• Strong analytical and problem solving skills
• Attention to detail
• Excellent organizational, time management and follow through skills.
• Strong Customer Service Skills
• Self-motivated
• Interpersonal and communication skills (verbal and written)
• Positive attitude, ability to motivate customers and establish credibility
• Be able to organize meetings, keep meetings in order, define agendas for meeting with clear goals, actions and deliverables
• Ability to accommodate at least 50% overnight travel (interstate and country) and schedule flexibility
Good Corporate Citizenship:
• Professionally represent LabWare at Customer site (Image and conduct)
• Achieve and retain LabWare Consultant Certification
• Maintain training record
• Dedicated LabWare employee
• Timely submission of Time/Expense/Status Reports
• Recognize potential sales opportunities to LGS senior staff and Sales
• Recognize Customer Success Management opportunities
Skills Required
- Bachelor's degree in Business, Information Technology, Computer Science, or a related field
- Minimum 4 years of Technical Project Manager experience in the software industry
- Ability to accommodate at least 50% overnight interstate and international travel
- Technical experience in development, testing, and/or IT
- Knowledge of configuration, development, and testing of LabWare products
- LIMS experience
- PMI or PRINCE2 certification
- Strong analytical and problem-solving skills
- Excellent organizational, time-management, communication, and customer-service skills
- Ability to organize meetings, define agendas, and manage goals, actions, and deliverables
- Ability to achieve and retain LabWare Consultant Certification
What We Do
LabWare develops laboratory informatics software that helps laboratories automate operations and manage workflows, instruments, systems, and data. Its platform includes laboratory information management systems (LIMS), electronic laboratory notebooks (ELN), and cloud-hosted and SaaS solutions. The company also incorporates machine learning and AI to help users turn laboratory data into insights, while supporting efficiency, accuracy, compliance, quality, and productivity across diverse laboratory environments.
