Role Overview:
This position is responsible for handling a variety of duties and responsibilities involved in the coordination of security installations. The ideal candidate will own the entire process, hold strong customer-service skills, and be able to handle clients as well as technical teams.
Key Responsibilities:
- Ability to work on multiple projects simultaneously while adhering to budget and timeline constraints.
- Responsible to coordinate customer installation tasks and resources to ensure installations are completed on-time, on-budget, and to a high-level of client satisfaction.
- Ability to negotiate with various technicians to bid installations at or below budget.
- Responsible for communicating with customers and technicians to track and manage the progress and/or problems for each installation.
- Responsible to update internal systems in a timely fashion to ensure pertinent information is captured for future access.
- Ability to work with Sales, Service and other departments professionally to ensure customer satisfaction as it relates to the installation process.
- Responsible to provide reports in a timely fashion.
- All other duties as assigned.
Qualifications:
- High school diploma, AA or college preferred
- Learn quickly and assert yourself as the lead coordinator
- 5 years of customer service experience, or equivalent experience.
- Must possess exceptional oral and written communication skills.
- Must be detail oriented and proficient in MS applications.
Work Requirements:
Position is considered sedentary and requires extended periods of telephone and PC exposure. Must have ability to interact professionally with varying personalities and all levels within the organization.
EEOC Statement
Martin Systems & Zeus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Skills Required
- High school diploma
- Associate degree or college education
- Ability to learn quickly and act as lead coordinator
- Five years of customer service experience or equivalent experience
- Exceptional oral and written communication skills
- Detail-oriented work style
- Proficiency with Microsoft applications
What We Do
Martin Systems is a Wisconsin-based company with over 50 years of experience providing comprehensive security, fire protection, and life safety solutions. They serve a wide range of sectors, including healthcare, education, and industrial facilities, by offering services such as access control, video surveillance, fire alarms, and monitoring systems to ensure the safety and security of homes and businesses.
