Sevagan
KRG Technologies Inc.
25000 | Avenue Stanford | Suite 120 | Valencia, CA 91355
Direct Phone: (661) 367 8000 Ext. 513 | Email: sevagan @ krgtech.com
Job Description
Position Summary:
The responsibility of the SPOC (Single Point of Contact) will be to support Verizon Rapid Delivery (VRD) and Legacy CPE Quoting Support by understanding all steps and processes of VRD and Legacy quoting and ordering. They will manage all requests from the vertical/region they support. The SPOC will work with each of the departments necessary to complete a quote request. They will utilize the GID/RFP Facilitators, VRD Quoting, CPE Quoting, Manual Quoting, IT Engagement and SAS Team if needed.
Responsibilities:
⦁ Field escalations on requests from sales.
⦁ Escalate issues with other departments when they cause delays with the quoting process
⦁ Work with Product Marketing on new and updated product offerings
⦁ Attend Sales Managing Partners weekly calls
⦁ Attend Technical Managing Partners weekly calls
⦁ Work closely with the Quoting Manager assisting them when needed.
⦁ Interact with other SPOCs, sharing Best Practices.
⦁ Ensure SLA is being met for each quote
⦁ Work with complex solution on nonstandard quote requests.
Technical Knowledge:
⦁ General knowledge of Networking Technologies
⦁ Familiarity of WAN technologies: MPLS, (carrier) Ethernet, TDM
⦁ General knowledge of the telecom market (i.e. Carriers, VAR’s and System Integrators)
⦁ Overall technical aptitude and forward thinking
⦁ Thorough understanding of PremiSys and ProQuest.
⦁ Knowledge of all departments involved in processing a quote
All your information will be kept confidential according to EEO guidelines.
What We Do
Established for more than two decades, KRG Technologies, Inc., headquartered in Valencia, CA, is a distinguished leader in Workforce Solutions, Microsoft Technology Solutions & Services, and Edge Computing (iOT) across the USA, Canada, Dubai, and India. Recognized as a Great Place to Work for two consecutive years, and a five-time honoree by Inc5000, and certified with ISO 9001 and 27001, KRG Technologies has demonstrated a steadfast commitment to excellence and innovation in the Information Technology & Services industry. KRG specializes in providing all-around workforce solutions, developing advanced digital applications, Microsoft solutions, and Edge Computing(iOT) for smart spaces. Well-known for getting things done, we focus on finishing work on time and sticking to the budget without sacrificing quality. We are good at making cost-effective solutions that not only meet but go beyond what the client wants, making sure everything goes smoothly and gets the best results. The purpose of KRG’s existence is ‘employment creation’ and we want to have long-term relationships with our employees and clients. To do this, we follow the important principles of being honest and transparent. We offer customers the advantages of: • Software development processes - flawless execution and project management. • Leveraging a combination of proven onsite and offshore • Professional Services Unit to augment your onsite team capacity/capability • Commitment to meet your objectives "on time - within budget" • Aggressive Pricing & Proven Track Record.
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