Sevagan
KRG Technologies Inc.
25000 | Avenue Stanford | Suite 120 | Valencia, CA 91355
Direct Phone: (661) 367 8000 Ext. 513 | Email: sevagan @ krgtech.com
Job Description
Position Summary:
The responsibility of the SPOC (Single Point of Contact) will be to support Verizon Rapid Delivery (VRD) and Legacy CPE Quoting Support by understanding all steps and processes of VRD and Legacy quoting and ordering. They will manage all requests from the vertical/region they support. The SPOC will work with each of the departments necessary to complete a quote request. They will utilize the GID/RFP Facilitators, VRD Quoting, CPE Quoting, Manual Quoting, IT Engagement and SAS Team if needed.
Responsibilities:
⦁ Field escalations on requests from sales.
⦁ Escalate issues with other departments when they cause delays with the quoting process
⦁ Work with Product Marketing on new and updated product offerings
⦁ Attend Sales Managing Partners weekly calls
⦁ Attend Technical Managing Partners weekly calls
⦁ Work closely with the Quoting Manager assisting them when needed.
⦁ Interact with other SPOCs, sharing Best Practices.
⦁ Ensure SLA is being met for each quote
⦁ Work with complex solution on nonstandard quote requests.
Technical Knowledge:
⦁ General knowledge of Networking Technologies
⦁ Familiarity of WAN technologies: MPLS, (carrier) Ethernet, TDM
⦁ General knowledge of the telecom market (i.e. Carriers, VAR’s and System Integrators)
⦁ Overall technical aptitude and forward thinking
⦁ Thorough understanding of PremiSys and ProQuest.
⦁ Knowledge of all departments involved in processing a quote
All your information will be kept confidential according to EEO guidelines.
Skills Required
- General knowledge of Networking Technologies
- Familiarity of WAN technologies: MPLS, Ethernet, TDM
- General knowledge of the telecom market
- Understanding of PremiSys and ProQuest
