Program Manager, Teleoperations

Posted 7 Days Ago
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San Francisco, CA, USA
In-Office
Junior
Artificial Intelligence • Information Technology • Robotics • Software
The Role
Runs the robot pilot program by coordinating tryouts and training, tracking pilot performance and operational KPIs, following and improving SOPs, coordinating robot allocation with Fleet Operations, and escalating findings to program and engineering leaders. The role supports a large live deployment floor and requires strong communication, critical thinking, data analysis, and adaptability in a fast-changing operations environment.
Summary Generated by Built In
Our Mission

Expand human ambition in the physical world.

Critical infrastructure is constrained by labor shortages, hazardous working conditions, and operational complexity. Watney builds and deploys autonomous robotic systems that increase the speed and capacity of buildout, starting with data centers.

ABOUT THE ROLE

The Program Manager, Teleoperations runs the day-to-day work of the robot pilot program: getting new pilots through tryouts and training, tracking how they perform once they're on the floor, and flagging what needs to change. You'll work under the program lead and alongside Fleet Operations, reporting what the numbers say and helping carry out the fixes.

This program runs today: a 2,000+ pilot floor already supports robots working live customer deployments. You'll spend your first months learning how that floor runs, then take direct ownership of a piece of it - a training cohort, a KPI, a shift.

We're looking for someone with strong critical thinking and clear communication, ready to learn a live operations program from the ground up - comfortable with messy real-world data and fast-changing priorities.

WHAT YOU'LL DO

  • Run tryouts and training sessions for new pilots, and track how they perform.

  • Pull and report on KPIs (telemetry, task times, etc.) for your piece of the floor.

  • Follow SOPs, flag where they break down, and help update them.

  • Coordinate with Fleet Operations on day-to-day robot allocation for training.

  • Escalate performance findings to the program lead and to hardware/software engineering.

WHAT YOU'LL BRING

  • 1-2 years of experience in an operations, program-support, or offshore-workforce role (recruiting, training, or performance tracking).

  • Comfort working from SOPs and following a defined process closely.

  • Strong data-analysis skills and comfort with messy real-world data.

  • Clear written and verbal communication skills.

  • Willingness to work hard in a scrappy environment.

 

We’re committed to building a diverse, inclusive team. At Watney Robotics, we welcome people of all backgrounds and identities, and we make hiring decisions based on skills, experience, and potential. If you’re passionate about robotics but don’t meet every requirement, we still encourage you to apply!

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Skills Required

  • 1–2 years of experience in operations, program support, or an offshore workforce role
  • Experience in recruiting, training, or performance tracking
  • Ability to work closely from standard operating procedures and follow defined processes
  • Strong data-analysis skills and comfort working with messy real-world data
  • Clear written and verbal communication skills
  • Willingness to work hard in a scrappy environment
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The Company
HQ: San Francisco, California
13 Employees
Year Founded: 2024

What We Do

Join us on our mission to deploy an abundant, intelligent workforce. Watney develops autonomous robots to enable the growth of critical infrastructure. Having recently raised $21 million in seed funding from Conviction, Abstract and A*, we’re partnering with the world’s largest hyperscalers to accelerate datacenter buildout and breakfix. You'll work alongside - The former GSM for the iPhone - The former founding engineer at Worldcoin - The engineer who built the world’s fastest EV racecar at ETH Zurich - … and many more Join now for a ground-floor seat with outsized ownership and visibility as we scale from prototype to production fleets. Ship real systems, shape the rollout playbook, and leave fingerprints on a category-defining robotics company.

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