Program Administrator

Are you excited by the prospect of working for an organization that truly values your contributions, provides opportunities for growth and development, AND gives you a chance to make a difference in the lives of children and families?

WHAT YOU WILL DO:

The Program Administrator is a non-exempt position responsible for providing comprehensive program management, administrative oversight, quality assurance, data analysis, contract compliance, stakeholder coordination, and provider insurance paneling for CAM Operations. This position supports effective governance and continuous quality improvement by coordinating internal and external partners, monitoring operational and contractual performance, analyzing behavioral health and CAM data, and ensuring providers meet participation and credentialing requirements.

• Lead contract, provider, and stakeholder meetings by preparing agendas, facilitating discussions, documenting minutes, and tracking action items through completion.
• Provide administrative oversight and governance support for CAM operations, including maintaining procedures, documentation, work plans, and program records.
• Monitor program activities and deliverables to ensure compliance with contractual requirements, organizational policies, applicable regulations, and established performance standards.
• Coordinate and complete insurance paneling, enrollment, credentialing, recredentialing, and related follow-up activities for CAM providers.
• Develop and maintain an intermediate or better understanding of CAM and behavioral health data, systems, terminology, and performance measures.
• Prepare in-depth recurring reports, dashboards, and summaries to support operational oversight, decision-making, and stakeholder reporting.
• Provide quality improvement and quality assurance oversight by monitoring trends, identifying gaps or risks, recommending corrective actions, and tracking improvement efforts.
• Maintain organized contract, provider, paneling, compliance, and quality documentation to support timely reporting, audits, reviews, and follow-up.
• Manage multiple projects, priorities, deadlines, and cross-functional workstreams, escalating barriers and communicating status, risks, and next steps to leadership.
• Perform all other duties as assigned.

WHAT WE OFFER:

• $55,000 salary
• 15 PTO Days per year
• 13 Paid Holidays
• Medical, Dental & Vision insurance
• Healthcare Concierge
• Financial Wellness Program
• Dependent Care Flexible Spending Account
• Immediate eligibility for 403b Savings Plan with 25% match
• Supplementary Accident, Hospital Indemnity, and Specified Disease insurance
• Paid Life/AD&D insurance
• Pet, Legal, and Identity Theft programs
• Continuous training and professional development opportunities
• Mileage Reimbursement
• An opportunity to make the world a better place!

WHAT YOU WILL NEED:

• Bachelor’s Degree from an accredited university.
• Minimum of three (3) years of experience working in the human services field.
• Ability to organize and manage multiple projects, priorities, deadlines, deliverables, and cross-functional workstreams.
• Working knowledge of behavioral health systems, social services, provider networks, service navigation, and related terminology.
• Knowledge of insurance paneling standards and processes.
• Knowledge of quality improvement practices, documentation standards, contractual requirements, regulatory expectations, and corrective-action monitoring.
• Strong written, verbal, facilitation, and relationship-management skills, including the ability to lead meetings and collaborate effectively with providers, payers, leadership, and internal and external partners.
• Regularly sits, stands, walks, speaks, listens, and uses a computer, telephone, and other standard office equipment.
• Must be able to move throughout office and community settings and occasionally transport or set up outreach materials weighing up to 20 pounds.
• Regular local travel may be required to attend community events, visit partner organizations, and conduct clinician outreach. Reliable transportation and the ability to meet applicable organizational travel requirements are required.
• Must be able to maintain a flexible schedule, including occasional early morning, evening, or weekend activities based on community events and program needs.
• Must have a valid driver's license and maintain auto insurance coverage.

WHO WE ARE:

From babies to seniors, Gulf Coast JFCS serves all people in need, regardless of race, religion, culture, or gender identity. Our programs span a broad spectrum of human services, including behavioral and mental health, child welfare and adoption, family support, job and employment transition, housing, food, transportation, and home care assistance for the elderly.

Gulf Coast JFCS strives to offer opportunities to gain field experience and direct client contact hours for both Bachelor’s and Master’s level practicum and internships. For license-eligible candidates, we may provide both individual and group supervision from a Board-Certified qualified supervisor to help fulfill state requirements, at no cost to the employee, depending on staff availability and scheduling capacity.

Gulf Coast JFCS is committed to maintaining a work environment free of harassment, discrimination, and inappropriate behavior. Gulf Coast JFCS will not tolerate discrimination against its employees on the basis of their race, color, sex, age, religion, national origin, disability, marital status, pregnancy, veteran status, citizenship, gender identity, sexual orientation, workers’ compensation status, or any other characteristic protected by federal, state, or local law.

Background Screening Requirements: It is our policy at Gulf Coast JFCS that any candidate being considered for employment must successfully complete the organization’s background screening requirements, including drug screening and applicable motor vehicle checks. Gulf Coast JFCS is a Florida Care Provider of the Department of Children and Families (DCF), Agency for Health Care (AHCA), and the Department of Elder Affairs (DOEA), which requires all candidates to undergo fingerprinting through the Florida Care Provider Background Screening Clearinghouse. To learn more about the Clearinghouse, please visit: HB531 | Florida Agency for Health Care Administration

Gulf Coast JFCS is an Equal Opportunity Employer, Drug-Free Workplace, and E-Verify employer.