The Role
Monitor and support an API platform in a 24x7 onsite environment. Handle incidents, service requests, API troubleshooting, Linux software installation, SQL queries, log analysis, user access management, and predefined runbooks. Escalate complex issues to L2 teams, coordinate with stakeholders and cross-functional teams, support deployments and testing, and maintain incident and operating documentation.
Summary Generated by Built In
About Company : At Digitalapi.ai, we help enterprises get the most out of their APIs—making them easier to find, safer to use, and ready for the future with AI. Our platform brings all your APIs into one simple, searchable space. No need to rebuild anything—we plug into your existing systems and instantly turn your APIs into a clean, easy-to-use catalog. Whether you’re a developer or an AI agent, finding and using the right API has never been easier.We also help you test APIs with production-like-sandbox environments, keep track of how they’re being used with smart dashboards, and even clean up and improve your API setup along the way. With Digitalapi.ai, you don’t just manage your APIs—you make them work smarter for your enterprise.
Title : Production Support - L1
Location : Bengaluru, India
Type : Full-time Employee
Experience : 2 – 4 years
Roles & Responsibilities
- Monitor and support API platform operations to ensure smooth functionality.
- Respond to incidents and service requests raised through ticketing systems.
- Should have expertise in Linux Commands. Certification in Redhat Linux will be preferred.
- Should be able to install softwares and packages on linux in online and offline mode.
- Understanding the basics of HTTP Protocol and REST standards.
- Ability to work with databases, design schemas and use SQL to query data.
- Conduct troubleshooting.
- Ability to communicate effectively with cross functional teams, stakeholders and client.
- Ability to troubleshoot issues and identify solutions for technical problems.
- Perform basic troubleshooting for API-related issues, including authentication failures, request errors, and connectivity problems.
- Execute predefined runbooks to resolve known issues or escalate to the Level 2 (L2) team when necessary.
- Analyze API logs, investigate error codes, and provide initial diagnostics.
- Ensure timely communication and updates to stakeholders regarding issue resolution progress.
- Assist in user management activities, including provisioning, access control, and ensuring security compliance.
- Collaborate with cross-functional teams to support deployment and testing efforts.
- Maintain documentation of incidents, resolutions, and standard operating procedures.
- Work in a 24x7 support environment, including shift work and on-call rotations.
- The candidate is required to work onsite at the client location.
- Off on the 2nd and 4th Saturday; however, presence may be required based on business needs.
Skills Required
- 2–4 years of relevant experience
- Expertise with Linux commands
- Ability to install software and packages on Linux in online and offline modes
- Understanding of HTTP protocol and REST standards
- Ability to work with databases, design schemas, and query data using SQL
- Troubleshooting and technical problem-solving skills
- Effective communication with cross-functional teams, stakeholders, and clients
- Ability to work onsite at the client location
- Availability for 24x7 shift work and on-call rotations
- Red Hat Linux certification
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The Company
What We Do
DigitalAPICraft provides API management and marketplace solutions for enterprises. Its platform makes APIs easier to find, safer to use, and ready for AI, while consolidating APIs into searchable catalogs. It also supports testing through production-like sandbox environments, tracks usage with dashboards, and helps organizations improve their API setup. The company combines these products with strategy consulting and digital-transformation expertise to help businesses scale their API ecosystems.
