Production Support Engineer

Zodia Markets is a regulated institutional digital-asset brokerage backed by SC Ventures (the innovation and ventures arm of Standard Chartered, our majority shareholder). We provide institutional clients with stablecoin FX execution, liquidity and near-instant cross-border settlement across multiple stablecoins and 20+ fiat currencies.
Having found a strong product-market fit for corporate stablecoin payments, we are now scaling that into our core focus area, underpinned by a scalable technology platform built to run it at institutional scale. As financial markets move toward always-on, programmable infrastructure, we believe institutions should be able to move capital globally with the same speed and ease as information — and we are building the regulated infrastructure to make that possible.
Today we serve banks, asset managers, hedge funds, payment providers, corporates and digital-asset institutions globally — institutional counterparties only, never retail. The team is 60 people: a mid-sized regulated financial institution, not an early-stage startup.
Key Responsibilities

• Investigate production issues and collaborate with developers to prioritize and resolve them promptly.
• Take the lead in diagnostic efforts, aiming to automate diagnosis and resolve issues at the source.
• Monitor, analyse, and troubleshoot problems, providing code fixes and conducting thorough testing.
• Create, develop, and utilize application monitoring solutions to improve application availability and performance in production.
• Work independently, effectively communicating with users, development teams, and support teams during downtimes and when addressing questions or issues.
• Adhere to defined support delivery processes and guidelines, such as Problem Management, Incident Management, Change Management, SLA Compliance, productivity, and other application goals.
• Develop diagnostic procedures and adhere to standards of Incident Management, Change Management, and Problem Management, among others.
• Foster strong, positive relationships with internal and external customers.
• Provide support and assistance to business users.
• Support quality assurance of the core platform, ensuring its suitability for the intended purpose.
• Support the quality assurance of the core platform to ensure it is fit for purpose.

Desired Qualifications

• Ability to understand, test and troubleshoot complicated system interactions.
• Ability to effectively interface with a wide range of professionally qualified external / internal business disciplines.
• Ability to read code, solid shell scripting, SQL, Linux
• Experience working and troubleshooting with FIX, REST and WS 
• Strong analytical experience and communication skills

Benefits

• Digital Assets or Financial Services industry experience
• Experience with DevOps tooling and containerization and cloud concepts (AWS, Docker and EKS)

Zodia Markets is committed to fostering an inclusive and welcoming work environment. We celebrate, support, and thrive on difference for the benefit of our employees and our community. We are proud to embrace equal opportunity in a serious way because a variety of backgrounds, perspectives, and skills are required to fuel creativity and innovation.