Services Offer Manager at Atlassian

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Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it’s necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Job Summary

As the Services Product Manager for Atlassian’s Customer Success and Innovation (CSI) teams, you will steward Atlassian’s services product lifecycle from concept to delivery. You will develop market and customer analyses to inform an innovation process with the advisory services teams, in the service of designing and developing new or improved service offerings. In this highly visible role, your job is to own the day-to-day definition, operationalization, and commercialization of Atlassian’s services packages. You will join a growing team of technical services and go-to-market specialists who support our expanding customer-facing customer success and services teams.

Responsibilities include:

  • Own the services product development roadmap, including managing and grooming the backlog, building the development process, and communicating roadmap updates and changes to stakeholders
  • Analyze market and customer research to shape the development of services proposals
  • Identify and prioritize offers to be packaged and priced, balancing customer success with revenue growth
  • Drive offering development programs with a cross-functional group of SMEs and business stakeholders from concept, to test, and from beta through to launch in the market
  • Create enablement and commercialization assets to support offerings, including sell sheets, slides, and guides
  • Develop pricing and packaging recommendations for new and existing offerings with a clear understanding of scope, delivery operations, and revenue impact
  • Gather feedback from customers and cross-functional teams to measure the efficacy of the launched offers, and improve as needed
  • Partner with sales to support increased services attach rates
  • Manage the implementation of services SKUs across pricing, legal, and operations teams
  • Maintain operational and technical aspects of the services portfolio, including iterations on pricing, delivery, and terms and conditions

In this role, you will need:

  • 7+ years experience in a product management role at a SaaS company, with dedicated experience building and managing services products
  • Experience supporting services products for the fortune 500 and broader enterprise use cases
  • Hands-on skills with business and financial modeling including margin models, utilization, and revenue forecast
  • Strong market analysis skills with a deep commitment to customer outcomes
  • Demonstrable track record with end to end product management in the services or related SaaS space
  • Continuous partnership, engagement, and alignment with field and BU stakeholders to establish sustainable, trusted relationships
  • Experience with agile product management through the full lifecycle: strategy, development, launch, and optimization
  • Strong track record of collaborating with product management/advisory services leaders on technical design and proposing simple solutions to complex problems
  • Experience launching and learning from V1 offerings

More about our team

This CSI team is big on distributed collaboration and is passionate about our customer-first culture. Working in this team at Atlassian, you'll have a direct impact on some of our biggest accounts, fast! You won't get frustrated with bureaucracy or slow decision-making because we encourage innovative thinking. We don't just want to know your opinions; we want to see your ideas in action. We hire great people and then trust them to be great.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
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    • Ruby on RailsFrameworks
    • MongoDBDatabases
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    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
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An Insider's view of Atlassian

What's something quirky about your company?

Atlassian creates a culture that sees and understands employees as humans. We take time to celebrate how weird we all are, and it shows in the work we do.

Kesha

Product Marketing Manager

What is your vision for the company?

As the world gets eaten be software, Atlassian plays a foundational role: how do we help knowledge leaders articulate how business operates today? How do we engage 'visioneers' to help reimagine an analog process into something digital? And how do we ensure that we enable developers to be as productive and effective as possible?

Noah Wasmer

Head of Tech Teams

What are Atlassian Perks + Benefits

Atlassian Benefits Overview

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and drinks, ergonomic workstations, employer-paid insurance coverage for you and your family, pension and more.

We're a global company and each of our office locations also has its own unique perks and benefits. Some of our benefits vary slightly by location.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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