JOB SUMMARY
Responsible for conducting business analysis activities around new product requests to identify business problems and propose business solutions. Provide a complete analysis of the organizational and operational impacts of developing, implementing, and supports a new product. Act as liaison between Product Management and technical and operational support groups impacted by new products - such as Engineering, IT, Customer Operations. Possess knowledge of each group's technical capabilities, systems, processes, capacity, etc. and applies that knowledge to translate the business or user needs into business requirements and possible solutions that can be executed within the constraints of the project and the organization.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Gather, analyze, refine, validates, documents and maintains complex data for the associated Charter line of business.
Create and maintain discrete trending dashboards for consumption by the working team and the executive team.
Perform data mining and analysis in support of process definitions for the purpose of identifying opportunities for process improvement and an improved customer experience.
Model and forecast business trends based on historical data sets and planned product changes or feature launches.
Exhibit a proficiency with third party reporting system and serves as the primary licensed seat holder and the day to day vendor liaison for third party reporting systems.
Support product and feature launches with data analysis and presentation that reflects the customer's experience and usage of the new product/feature.
Identify data gaps, researches methods to fill these gaps and makes recommendations to business line for gap funding.
Apply lessons learned to new projects to ensure continuous operational improvement in developing, implementing, and launching new products.
Perform other duties as required.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to analyze and interpret data
Ability to define key performance indicators / metrics
Ability to document, prepare and present data-driven presentations
Ability to manage multiple projects at one time
Ability to prioritize and organize effectively
Ability to use personal computer & software applications (i.e. Word, Excel, Visio, etc.)
Ability to quickly become subject matter expert on multiple databases and reporting tools
Effective analytical and problem solving skills
Expertise in Excel and PowerPoint
Required Education
Bachelor's degree in Science, Engineering, Math or related field or equivalent experience
Required Related Work Experience and Number of Years
3-5 years of Business Analysis experience
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Ability to communicate verbally and in writing in a clear and straightforward manner
Ability to communicate with direct management and company personnel
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Cross-functional working skills
WORKING CONDITIONS
Office environment
MPD355 311839 311839BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $65,300.00 to $104,500.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.