Exegy is a global leader in intelligent market data, advanced trading systems, and future-proof technology. Exegy serves as a trusted partner to the complete ecosystem of the buy-side, sell-side, exchanges, and financial services technology firms around the globe. Headquartered in St. Louis with regional offices in North America, the UK/Europe and Asia Pacific, Exegy has the global footprint to deliver world-class support and managed services to its customer base of elite financial market participants.
Job Summary
Exegy is seeking a highly motivated Product Support Engineer to ensure the reliability, performance, and availability of its production systems. This role involves diagnosing critical systems, resolving incidents, and implementing preventative measures to maintain operational excellence. You will collaborate with internal teams to address technical challenges and optimize production environments. This position requires technical expertise, problem-solving skills, and a proactive mindset to minimize downtime and enhance system performance.
This is an exciting opportunity for a detail-oriented professional to contribute to the success of a global leader in market data solutions.
Responsibilities
Troubleshoot, diagnose, and resolve production issues in real time, minimizing service impact
Incident resolution and outage call handling; notify internal and external stakeholders and be responsible for resolution, communication, and follow-up
Collaborate with engineering teams to develop and implement monitoring tools, alert systems, and automated recovery processes
Analyze system logs, metrics, and trends to proactively identify potential risks or issues
Monitor production systems and infrastructure, ensuring uptime and performance metrics are met
Execute software deployments, configuration changes, and system upgrades with minimal disruption
Drive continuous improvement by identifying areas for process optimization and operational efficiency
Requires schedule flexibility to support critical operations during major market events or periods of high volatility
Our Ideal Candidate Has:
Degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience
0-2 years of experience in production support, system administration, or monitoring role
Scripting experience (e.g., Python, Bash) to automate monitoring and reporting tasks
Strong technical proficiency in Linux/Unix environments, including troubleshooting, debugging, and supporting complex production systems
Exceptional communication and collaboration skills to coordinate with cross-functional teams effectively
Ability to multitask and prioritize responsibilities
Proven ability to thrive in fast paced day-to-day activity
Proven track record of exceptional performance, high productivity, and meeting deadlines
Preferred: Experience in Financial Markets domain knowledge or financial protocols expertise
Preferred: Working knowledge of networking fundamentals, including TCP/IP, multicast, and RDMA
Skills Required
- Degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience
- 0-2 years of experience in production support, system administration, or monitoring
- Scripting experience with Python, Bash, or similar tools
- Technical proficiency in Linux or Unix environments
- Troubleshooting and debugging experience supporting complex production systems
- Strong communication and collaboration skills
- Ability to multitask and prioritize responsibilities
- Ability to work effectively in a fast-paced environment and meet deadlines
- Financial markets domain knowledge or financial protocols expertise
- Knowledge of networking fundamentals, including TCP/IP, multicast, and RDMA
What We Do
Exegy provides ultra-high performance, hardware-accelerated computing appliances that process market data for financial organizations. Exegy is the established leader in providing real-time market data solutions with an unparalleled combination of speed, capacity, features, and service. Today Exegy serves as a strategic partner to leading principal traders, agency brokers, exchanges, Alternative Trading System (ATS) and dark pool operators, market makers, hedge funds, and asset managers. Guided by these strategic relationships, Exegy has expanded their offerings to include historical market data solutions that deliver essential testing, analysis, and compliance capabilities to data-driven, automated trading strategies. In addition, Exegy’s investments in Artificial Intelligence (AI) and Machine Learning (ML) drive Signum – a game-changing portfolio of predictive trading signals that are delivered in real-time, synchronously with low-latency market data. Learn more about the Signum portfolio of real-time trading signals at exegy-signum.com. At the heart of Exegy solutions are purpose-built, hardware-accelerated appliances derived from an extensive portfolio of patented and patent-pending technology. All solutions are delivered as a fully managed service backed by a global team of experts and state-of-the-art infrastructure. Exegy delivers a premium user experience from its regional offices in New York, London, and Hong Kong, as well as its 24/7 operations center at its St. Louis headquarters. Exegy promotes the design of robust electronic markets through its MarketDataPeaks service that reports real-time market data feed rates.
