The Role
Leads the rollout and ongoing operation of gaming products across frontier markets. Responsibilities include launch readiness, go-to-market execution, product roadmap feedback, competitive analysis, KPI tracking, agent onboarding, compliance checks, SOP development, responsible-gaming procedures, and market trend evaluation. The role partners with Product, Engineering, Compliance, Marketing, and local leadership while balancing growth, regulatory requirements, and player protection.
Summary Generated by Built In
About Nclusion
About the Role
What You’ll Do
What You Bring to the Table
Benefits and Perks
Nclusion is on a mission to provide traditional financial services to 1.5 billion people worldwide without access today. Without a secure way to save, invest, or transfer money, individuals are not empowered to accumulate short or long-term wealth. We're changing that by bridging the gap between traditional banking and the communities that need it most.
As Product Ops Manager - Gaming, you'll lead the in-market rollout and day-to-day operation of Nclusion's gaming products in frontier markets. Today, this represents the foundational thread between our business and customers: where we build the trust, distribution, and agent network that we’ll build financial services on top of. You’ll work directly between Product teams in the US and in-market leadership to actualize the product roadmap - assessing for readiness, gathering feedback, with an eye for stickiness and churn as we launch.
This role is crucial, balancing pace and impact - ensuring that we keep pace on evolving into financial services institutions, but ensuring that pace never outruns the customers we’re looking to serve.
- Lead end-to-end rollout of gaming products in each market, from launch readiness through go-live, GTM, and stabilization in the network.
- Work directly with Product on product scoping, ensuring market & regulatory realities against technical readiness, and help shape the roadmap with performance and player feedback.
- Track competitive positioning across prize structures, draw formats, pricing, and player experience, and use it to impact product evolution.
- Support Country GMs in sequencing gaming launches against local demand, regulation, and agent network maturity.
- Establish & track gaming & player-protection KPIs (FTD, CAC, LTV, etc.) - analyze the data and turn it into action when something’s looking off.
- Ensure agent readiness, including onboarding, training, and compliance checks.
- Develop SOPs and responsible-gaming checklists that are repeatable market to market.
- Monitor gaming, lottery, and sports betting trends and evaluate fit for Nclusion's markets.
- 8+ years of experience in gaming, lottery, sports betting, or gambling product operations, ideally in frontier markets.
- Working knowledge of gaming/gambling regulation (licensing, age verification, responsible gambling), distinct from financial services compliance.
- Track record launching or scaling a gaming or lottery product in a high-growth or startup environment.
- History of personally unblocking a stalled launch, not just managing one on a plan.
- Demonstrated experience balancing growth against player-protection obligations; not just a growth-only background.
- Cross-functional experience with Product, Engineering, Compliance/Legal, Marketing, and local GM teams.
- Multilingual fluency is highly valued - French, Spanish, or regional dialects!
- 📈 401k with a match!
- 🩺 Medical Insurance
- 🦷 Dental Insurance
- 👓 Vision Insurance
- 💸 Competitive compensation & equity – We believe in sharing success.
- ✈️ Flexible PTO – We focus on impact, not tracking vacation days. We encourage a minimum of 14 days.
- 🍽️ In-office lunch, team events & culture
The base pay range for this role is $130,000 – $200,000 per year.
Skills Required
- 8+ years of experience in gaming, lottery, sports betting, or gambling product operations, ideally in frontier markets
- Working knowledge of gaming and gambling regulations, including licensing, age verification, and responsible gambling
- Experience launching or scaling a gaming or lottery product in a high-growth or startup environment
- Demonstrated ability to personally unblock stalled product launches
- Experience balancing growth with player-protection obligations
- Cross-functional experience with Product, Engineering, Compliance or Legal, Marketing, and local GM teams
- Multilingual fluency in French, Spanish, or regional dialects
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The Company
What We Do
Nclusion is a financial technology company dedicated to empowering underserved and unbanked populations in the developing world. By providing accessible, affordable, and inclusive financial services, we’re on a mission to drive financial inclusion and promote economic growth and entrepreneurship.
