Product Analyst - Card Transactions

As a Senior Product Associate on the Card Transactions team, you will play a multifaceted role in driving end-to-end execution for the product's vision and prioritized roadmap agenda while architecting business solutions and analyzing business requirements that align with strategic objectives. You will partner with product, technology, and business stakeholders to ensure timely delivery of roadmap items and the integration of business architecture principles.

Job Responsibilities:

• Collaborate with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
• Architect business solutions that align with strategic objectives, ensuring that product development is integrated with business goals and processes.
• Conduct detailed business analysis to identify and document business requirements, processes, and solutions.
• Build strong relationships with Product, Technology, Data, and Business partners, setting clear expectations and providing excellent written and verbal communication. Work closely with engineering leads and technical directors. 
• Maintain a deep knowledge of area product vision, strategy, roadmap, technical, and operational aspects.
• Develop and maintain business architecture and capabilities models that reflect the product’s strategies and goals.
• Work closely with IT teams to ensure that technology solutions align with business needs and capabilities.
• Facilitate workshops and meetings to gather requirements, drive consensus, and analyze business needs.
• Monitor industry trends and best practices to ensure the organization remains competitive.
• Develop and maintain documentation related to business architecture, processes, and business analysis findings.
• Strong focus on risk and controls, partnering with PO’s/APO’s/Agility Leads/Designers to confirm impacts and scope across teams.
• Monitor Jira hygiene and enforce Jira standards, tracking IT and non-IT work.
• Responsible for managing product roadmap to align with the product budget and ensuring team availability.
• Release management and communication, proactive identification, and management of issues.
• Support the Agility Lead in driving continuous improvement across the team to drive efficiencies and improve the overall effectiveness of agile.
• Manage dependencies, including inside and outside of the product area.

Required Qualifications, Capabilities, and Skills:

• Proven experience as a Business Architect, Business Analyst, or in a similar role, with 6+ years of experience or equivalent expertise in product management or a relevant domain area.
• Strong understanding of business processes, systems, and technology, with experience in banking and payments domain.
• Excellent analytical and problem-solving skills, with the ability to conduct detailed business analysis and communicate effectively with stakeholders at all levels.
• Ability to create and maintain relationships with a wide range of stakeholders throughout the firm.
• Experience with business modeling tools, methodologies, and business analysis techniques.
• Strong project management skills and the ability to manage multiple projects simultaneously.
• BS/BA degree or equivalent experience, with expert knowledge in all business processes across an entire line of business, as well as expertise in other lines of business and technology disciplines.
• Strong understanding of firmwide risk and controls, and global and line of business project and program management standards and methods.
• Experience working with high-performing teams in complex program execution, with a strong understanding of Waterfall and Agile methods.
• Open to change, with the ability to quickly learn new processes and adapt in a fast-paced environment.
• Self-starter with strong initiative, and ability to manage multiple projects simultaneously.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans