Process Associate

Job Summary: We are seeking a Salesforce Administrator to serve as the primary system administrator for our Salesforce.com environment. In this role, you will be responsible for handling administrative functions, system audits, data integrations, and collaborating with cross-functional teams to define and document requirements. You will play a key role in ensuring the smooth operation of Salesforce, supporting development and change management activities, and assisting in user training to foster skill growth across the organization.

Key Responsibilities:

• Serve as the primary system administrator for the Salesforce.com environment.
  
• Handle basic administrative functions including user account maintenance, reports, dashboards, workflows, and other routine tasks.
  
• Complete regular internal system audits and prepare for Salesforce upgrades.
  
• Manage Salesforce.com data feeds and integrations with other systems.
  
• Coordinate the evaluation, scope, and completion of new development requests.
  
• Collaborate with the institutional management team to establish processes supporting administrative, development, and change management activities.
  
• Assist in training new users and help grow the Salesforce skill set within the team/organization.
  
• Act as a liaison between users, vendors, and application development teams.
  
• Work independently with team members to define and document development requirements.
  

• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage tasks across different levels of the organization.
  
• Creative and analytical thinker with strong problem-solving skills.
  
• Exceptional verbal and written communication skills.
  
• Ability to communicate effectively at all organizational levels.
  
• Ability to assess the impact of new requirements on Salesforce.com and upstream/downstream applications, systems, and processes.
  

Experience Required:

• Minimum of two years of experience as a Salesforce.com administrator.
  
• Salesforce.com Admin (ADM201 and ADM211) certified (preferred).
  
• Salesforce certifications in Sales Cloud, Service Cloud, and Developer (preferred).
  
• Proven ability to design and implement new processes and facilitate user adoption.
  
• Strong understanding of Salesforce platform capabilities, including building custom apps, objects, formula fields, workflows, custom views, and other content of intermediate complexity.
  
• Strong understanding of Salesforce best practices and functionality.
  
• Strong data management abilities.
  
• A documented history of successfully driving projects to completion.
  
• Demonstrated ability to understand and articulate complex requirements.
  
• Previous experience working in a SCRUM or agile environment (preferred).
  

Additional Information: Shift timings: 11:30 AM - 8:30 PM or 8:30 PM - 5:30 AM IST