Drive meaningful change across a dynamic, global organization where your leadership shapes how large-scale work gets delivered. You will partner with senior stakeholders to envision complex programs, align priorities, and mobilize teams to deliver outcomes with lasting impact. You will help teams operate with clarity, discipline, and momentum while strengthening a collaborative culture that develops and retains top talent.
As a Principal Technical Program Manager within Commercial and Investment Bank Payments Technology team, you will lead end-to-end programs that span multiple business areas and regions. You will translate strategic goals into executable roadmaps, improve operating rhythms, and ensure delivery teams have the structure and support needed to deliver high-quality results. You will work across the program lifecycle, from discovery and requirements through implementation, change management, and continuous improvement.
Job responsibilities
- Lead cross-functional programs from definition through delivery, including scope, business case development, planning, execution, and change management
- Partner with Business, Operations, Finance, and Technology stakeholders to elicit, document, prioritize, and validate requirements
- Facilitate workshops to define processes, use cases, scenarios, workflows, and operating model improvements
- Design and improve processes and supporting business applications to increase efficiency, control, and transparency
- Develop and maintain program governance, including status reporting, scorecards, metrics, risks, issues, dependencies, and decision logs
- Guide teams in data collection, analysis, and synthesis to produce evidence-based recommendations and improve program reporting
- Create clear materials for executive communications, steering forums, and stakeholder updates
- Build an inclusive, high-performance culture by coaching leaders, developing talent, and fostering strong collaboration across teams
- Proactively identify delivery risks and constraints, propose mitigations, and drive timely decisions to keep programs on track
- Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning, dependency/risk synthesis, and executive-ready reporting, validating outputs and handling data according to sensitivity requirements
- Promotes reuse-first, AI-assisted practices for program governance and continuous improvement routines, ensuring human review and alignment to delivery standards
Required qualifications, capabilities and skills
- 10+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
- Proven experience leading complex, cross-functional initiatives across multiple stakeholder groups and geographies
- Demonstrated ability to build and lead high-performing teams, including coaching, talent development, and organizational leadership
- Strong knowledge of financial controls, budgeting, risk management, and operational discipline
- Advanced analytical and structured problem-solving skills, including the ability to translate ambiguity into clear requirements and plans
- Strong communication and facilitation skills, including leading workshops and influencing senior stakeholders through clear, concise storytelling
- End-to-end delivery experience, including scoping, implementation planning, change management, and agile ways of working
- Strong organizational and prioritization skills, with the ability to manage multiple workstreams and tight deadlines in a fast-paced environment
- Demonstrated experience leading teams in the safe use of enterprise-authorized AI capabilities within the work environment for architecture and delivery workflows, including validation habits and awareness of data sensitivity
- Ability to evaluate AI-assisted recommendations before adoption and set review/approval expectations that align to resiliency, security, and auditability outcomes
- Bachelor’s degree
Preferred qualifications, capabilities and skills
- Master’s degree or equivalent advanced training in a relevant field
- Project or program management certification (for example, Project Management Professional certification or PRINCE2 certification)
- Experience leading large-scale transformation in financial services, operations, or technology organizations
- Experience establishing program governance models and building key performance indicators to track outcomes and value delivery
- Experience improving processes through lean, continuous improvement, or similar methodologies
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase’s review of criminal conviction history, including pretrial diversions or program entries.
About UsWe offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 10+ years experience in technical program management leading complex technology programs in large organizations
- Proven experience leading complex, cross-functional initiatives across multiple stakeholder groups and geographies
- Demonstrated ability to build and lead high-performing teams, including coaching and talent development
- Strong knowledge of financial controls, budgeting, risk management, and operational discipline
- Advanced analytical and structured problem-solving skills to translate ambiguity into clear requirements and plans
- Strong communication and facilitation skills, including workshop leadership and executive storytelling
- End-to-end delivery experience including scoping, implementation planning, change management, and agile ways of working
- Strong organizational and prioritization skills; ability to manage multiple workstreams and tight deadlines
- Demonstrated experience leading teams in the safe use of enterprise-authorized AI capabilities, including validation and data sensitivity awareness
- Ability to evaluate AI-assisted recommendations and set review/approval expectations aligned to resiliency, security, and auditability
- Bachelor's degree
- Master's degree or equivalent advanced training
- Project or program management certification (PMP, PRINCE2, etc.)
- Experience leading large-scale transformation in financial services, operations, or technology organizations
- Experience establishing program governance models and KPIs to track outcomes and value delivery
- Experience improving processes through lean, continuous improvement, or similar methodologies
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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