You will be a hands-on and technical pre-sales and post-sales specialist, delivering world-class customer support to help NoahFace customers and partners succeed.
DutiesYou will be required to:
Rapidly become an expert on our technology platform.
Demonstrate our technology platform to customers and partners.
Provide product training to our customers and partners.
For direct customers: lead discovery calls and project meetings, provide advice, and perform configuration of NoahFace to meet customer requirements.
For partners: provide advice as to how to configure NoahFace to meet customer requirements.
Assist our customers and partners with resolving technical post-sales issues in live customer deployments.
Remote (Work from Home) in US-PST.
RemunerationYou will be compensated with a package commensurate with your experience and the demands of this role.
EssentialThe successful candidate must:
Have 5+ years of experience with time tracking, payroll, or Workforce Management applications.
Have 5+ years in a support, implementation or consulting environment.
Be extremely customer service oriented.
Be willing and able to work independently.
Be intelligent, motivated, and resourceful.
Be proficient with IT business interaction tools.
Knowledge of and experience with any of the following is highly desirable:
Workday, Dayforce, UKG Pro, UKG Ready, isolved. SAP SuccessFactors, or Employment Hero
iOS configuration and MDMs.
Knowledge of any of the following is beneficial:
API technologies (eg: REST, Web Hooks, XML, JSON).
CCPA and privacy law.
Skills Required
- 5+ years of experience with time tracking, payroll, or workforce management applications
- 5+ years of experience in a support, implementation, or consulting environment
- Strong customer service orientation
- Ability and willingness to work independently
- Intelligent, motivated, and resourceful
- Proficiency with IT business interaction tools
- Knowledge or experience with Workday, Dayforce, UKG Pro, UKG Ready, isolved, SAP SuccessFactors, or Employment Hero
- Knowledge or experience with iOS configuration and mobile device management systems
- Knowledge of API technologies such as REST, webhooks, XML, or JSON
- Knowledge of CCPA and privacy law
What We Do
NoahFace develops configurable, iPad-based workforce time and attendance software for organizations. Its platform uses facial recognition and other identification methods to capture clock-ins, breaks, job costing, attestations, and related workforce data, including during connectivity outages. It integrates with HR, payroll, and workforce-management systems to improve payroll accuracy, compliance, operational visibility, and employee-hour management. The company operates globally from Australia, serving modern employers.
