Principal, Customer Success

We are: 

• Female-founded and led by parents and family caregivers
• Stubbornly focused on making healthcare make sense
• 10 years in business
• Backed by top venture funds with a strong financial runway
• Made possible by our fast-growing user community with thousands of users in rare conditions

About the Role

We are seeking a Principal, Client Success to own Folia’s sponsor relationships end to end and turn Folia’s science into lasting commercial value for our life sciences partners. You will be the primary point of contact for sponsors after a program is signed, translating the insights our research produces into sponsor-usable outputs, guiding renewals and expansion, and making sure every program lands with scientific credibility. This is a senior externally-facing role at the center of how Folia delivers value to the pharmaceutical and biotech companies we partner with.

Please note that at this time, we are only considering candidates who are local to Boston, MA for this role (i.e., able to commute into the office located in downtown Boston weekly). Folia follows a hybrid in-person/remote schedule, with the team primarily working in-office on Tuesday/Thursday. 

Key Responsibilities

• Own client relationships across multiple sponsors;  serve as the clients’ primary point of contact and the person they always know to come to throughout the entire end-to-end research lifecycle.
• Partner closely with the Folia Research team including, research scientists and data scientists, in order to ensure sponsors experience Folia’s science with full scientific credibility and clear commercial relevance
• Translate Folia research findings into commercially-usable outputs and lead client-facing deliverable presentations
• Support the Commercial team with renewals and account expansion: map accounts, surface the strongest insights, and hold the relationship connection

Qualifications

• Bachelor’s degree required, advanced degree in a relevant field is a bonus.
• 6+ years of experience in customer success, account management, or client-facing commercial/scientific roles, ideally within life sciences, pharma, healthcare, or research services.
• Demonstrated ability to own sponsor or client relationships and manage the success of multiple projects over time
• Ability to engage credibly with both scientific and commercial stakeholders, and to translate research insights into commercial value.
• First principles thinking and a knack for turning insight into action.
• Strong communication, relationship-building, and account strategy skills.

Why Join Us

• Own some of Folia’s most valuable client relationships, with cross-organizational visibility into how programs are designed, delivered, and renewed.
• Opportunity to shape how leading life sciences companies use real-world patient data.
• Competitive compensation and comprehensive benefits package.
• Opportunity to lead impactful research efforts with cross-organizational visibility.
• Collaborative, mission-driven team environment.

Compensation

The salary range for this position is $125,000-$150,000 and will be determined based on experience. The full compensation package includes stock option grants, bonuses, and additional benefits, including Health, Dental, Vision, and 401k plan.

Please note: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.