At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.
We foster an inclusive culture and are looking for diverse, talented people to join Alcon. The Principal, Business Systems Analysis is a senior individual contributor reporting to the Houston Site IT Head. The role serves as a strategic partner between site business functions and IT, translating manufacturing, quality, engineering, supply chain, and operational needs into scalable, secure, compliant, and supportable technology solutions.
This position shapes solution direction, leads complex business analysis and delivery activities, and provides lifecycle ownership for assigned site applications and services. The Principal BA partners with site leadership, global IT teams, enterprise platform owners, cybersecurity, quality, vendors, and implementation partners to improve operational effectiveness, system reliability, data integrity, and business value in Houston, TX.
In this role, a typical day will include:
- Serve as a trusted technology partner for Houston manufacturing and supporting functions, including Quality, Engineering, Supply Chain, and Facilities.
- Lead discovery, process analysis, requirements elicitation, and solution definition for complex business needs; convert business requirements into clear functional, technical, data, integration, and control requirements.
- Evaluate solution options and recommend the best use of existing enterprise platforms, new capabilities, process changes, or retirement of legacy solutions.
- Lead high-impact system implementations, enhancements, integrations, upgrades, and remediation efforts from concept through transition to operations, in alignment with Site IT priorities.
- Establish scope, outcomes, milestones, dependencies, risks, resource needs, and acceptance criteria; monitor delivery against commitments and escalate barriers early.
- Partner with enterprise architecture, infrastructure, OT, data, integration, and cybersecurity teams to ensure solutions align with Alcon standards and are reliable and supportable.
- Provide application lifecycle leadership for assigned systems, including roadmap development, demand intake, release planning, asset records, technical documentation, access controls, incident/problem management, and end-of-life planning.
- Act as a senior escalation point during major incidents and recurring system issues; lead structured root cause analysis and sustainable corrective actions.
- Support risk-based computer system validation and computer software assurance activities for GxP computerized systems, including requirements, risk assessments, test strategy, traceability, change control, and periodic review deliverables.
- Identify opportunities for digitization, workflow optimization, analytics, automation, and responsible AI/ML use that improve safety, quality, service, throughput, and cost.
- Develop business cases and value measures for technology investments; contribute to annual planning, prioritization, budgeting, and vendor performance discussions.
- Build strong relationships across local and global teams, communicate complex topics in clear business language, and facilitate decisions among stakeholders with competing priorities.
WHAT YOU’LL BRING TO ALCON:
- Bachelor’s Degree or Equivalent years of directly related experience (or high school +13 yrs.; Assoc.+9 yrs.; M.S.+2 yrs.; PhD+0 yrs.)
- The ability to fluently read, write, understand, and communicate in English
- 5 Years of Relevant Experience
Preferred Qualifications:
- Experience supporting GxP computerized systems and working knowledge of current Good Manufacturing Practices, 21 CFR Part 11, data integrity expectations, and risk-based CSV/CSA approaches.
- Experience with manufacturing and quality technologies such as MES (e.g. Siemens OpCenter), ERP (e.g. SAP), QMS (e.g. Siemens Teamcenter), warehouse or supply chain systems, equipment integrations, data historians, reporting, and/or analytics platforms.
- Working knowledge of IT/OT integration concepts, interfaces, databases, networking, cybersecurity controls, identity/access management, and infrastructure dependencies.
- Experience with ServiceNow for incidents, requests, changes, application/asset records, and operational documentation.
- Experience with Agile, Waterfall, or hybrid delivery methods and collaboration tools such as Jira and Confluence.
- Strong analytical, problem-solving, decision-making, written communication, and executive-level presentation skills.
- Demonstrated ability to manage multiple priorities, influence without direct authority, and operate effectively in a global matrix organization.
HOW YOU CAN THRIVE AT ALCON:
- See your career like never before with focused growth and development opportunities
- Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
- Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more!
Alcon Careers
See your impact at alcon.com/careers
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY
Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [email protected] and let us know the nature of your request and your contact information.
Skills Required
- Bachelor's degree or equivalent directly related experience; alternatively, high school diploma with 13 years, associate degree with 9 years, master's degree with 2 years, or PhD with 0 years of experience
- Fluent ability to read, write, understand, and communicate in English
- At least 5 years of relevant experience
- Experience supporting GxP computerized systems and knowledge of current Good Manufacturing Practices, 21 CFR Part 11, data integrity, and risk-based CSV/CSA approaches
- Experience with manufacturing and quality technologies including MES, ERP, QMS, warehouse or supply chain systems, equipment integrations, data historians, reporting, or analytics platforms
- Working knowledge of IT/OT integration, interfaces, databases, networking, cybersecurity controls, identity and access management, and infrastructure dependencies
- Experience with ServiceNow for incidents, requests, changes, application and asset records, and operational documentation
- Experience with Agile, Waterfall, or hybrid delivery methods and collaboration tools such as Jira and Confluence
- Strong analytical, problem-solving, decision-making, written communication, and executive presentation skills
- Ability to manage multiple priorities, influence without direct authority, and work effectively in a global matrix organization
Alcon Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alcon and has not been reviewed or approved by Alcon.
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Retirement Support — Retirement benefits are framed as unusually strong, pairing a 401(k) match with an additional employer-funded retirement plan contribution. Stock purchase access and performance bonuses are also positioned as meaningful components of total rewards.
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Healthcare Strength — Health coverage is described as comprehensive across medical, dental, vision, life, disability, and mental health support. Distinctive vision-related perks, including free contact lenses in some cases, reinforce the perceived strength of the health-and-wellness offering.
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Leave & Time Off Breadth — Time-off offerings are characterized as robust, including paid holidays, PTO/vacation, paid sick time, and parental leave. Flexible time off for certain exempt roles and reported year-end shutdown periods further strengthen perceived coverage.
Alcon Insights
What We Do
Alcon helps people see brilliantly. As the global leader in eye care with a heritage spanning more than seven decades, we offer the broadest portfolio of products to enhance sight and improve people’s lives. Our Surgical and Vision Care products touch the lives of more than 260 million people in over 140 countries each year living with conditions like cataracts, glaucoma, retinal diseases and refractive errors. Our more than 20,000 associates are enhancing the quality of life through innovative products, partnerships with eye care professionals and programs that advance access to quality eye care.
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