Who is ScriptPro?
Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.
The Strategic Planning department is a dynamic, forward‑thinking team that helps shape ScriptPro’s Financial Advantage Program. This group thrives on turning ideas into meaningful improvements that support pharmacies and strengthen ScriptPro’s overall mission. You’ll collaborate across the organization, contribute to innovative projects, and be part of a team that thrives in a fast‑evolving industry. We’re looking for someone who thrives on big‑picture thinking, creative problem‑solving, and making a meaningful impact.
Job Summary: The Pharmacy Accounts Receivable Support Representative plays a key role in supporting ScriptPro’s Financial Advantage initiative. In this position, you will work within customers’ pharmacy reconciliation platforms to manage prescription transaction payment processing, oversee accounts receivable activities, ensure compliance, generate reports, and help resolve issues as they arise. Success in this role requires strong attention to detail, effective collaboration, and a solid understanding of pharmacy‑related financial processes.
Reporting Relationship: Manager, Pharmacy Services Operations
Shift: Monday through Friday 8am to 5pm CST. This hybrid role requires two on-campus days per week, with specific days varying based on business need. Generally, all positions may be performed on-campus. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.
Scope of the Role:
- Establish and maintain effective relationships with customers and insurance payers
- Monitor and manage the import of client sales transmissions
- Retrieve, download, and input payment file data
- Monitor and import daily deposit data
- Reconcile payments and remittance details
- Investigate and resolve payment exceptions
- Provide responsive and professional customer service
- Collaborate with other team members and customers to ensure data accuracy and timely issue resolution
- Maintain documentation of processes and procedures to support consistency and compliance
- Identify opportunities for process improvement and contribute to system enhancements
- Ensure adherence to HIPAA and other regulatory requirements related to patient and payment data
- Perform additional duties and support projects as assigned
Required Qualifications:
- Bachelor’s degree preferred
- 3+ years of experience as a retail pharmacy technician
- Proficiency in Microsoft Excel and familiarity with other Microsoft Office applications
- Ability to manage and organize data files
- Strong problem-solving skills
- Strong written and verbal communication skills
- Ability to prioritize tasks and manage time effectively in a deadline-driven environment
- Pharmacy experience preferred
Remote Work Requirements:
- Must have high-speed reliable internet access with a hard-wired connection
- Must have a distraction free home office workspace
- Must be willing to participate in video virtual meetings (camera on)
Benefits: At ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being.
- Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs
- Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.
Employment Conditions:
This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s security posture and risk management practices. All duties are defined in accordance with standardizations to ensure consistency and accountability of the policies.
Working Conditions:
Requires routine use of standard equipment and extended computer use. Employee must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential.
ScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer, does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status.
The company utilizes internal resources for sourcing and filling positions, but when external assistance is needed, will engage only with pre-approved, contracted agency partners.
The company does not offer visa sponsorships, and all applicants must have legal authorization to work in the United States.
Please visit www.scriptpro.com to learn more about the mission of our company.
Skills Required
- Three or more years of experience as a retail pharmacy technician
- Proficiency in Microsoft Excel
- Familiarity with Microsoft Office applications
- Ability to manage and organize data files
- Strong problem-solving skills
- Strong written and verbal communication skills
- Ability to prioritize tasks and manage time in a deadline-driven environment
- Bachelor's degree
- Pharmacy experience
- Reliable high-speed internet with a hard-wired connection for remote work
- Distraction-free home office workspace
- Willingness to participate in camera-on video meetings
- Legal authorization to work in the United States
What We Do
These are exciting and challenging times in the pharmacy industry. And that's why now is the time to automate your pharmacy practice. Automation will make a significant impact on your business, so be sure you pick the right partner for your automation needs. Visit the ScriptPro website to download our Technology Evaluation Guides, Volume I: Robotic Systems, Volume II: Workflow Systems, Vol III: Pharmacy Management Systems, and Vol IV: Telepharmacy Systems, to help educate yourself on the questions you should be asking of a potential automation vendor. You may also call 800.606.7628 to request that copies be sent to you. ScriptPro provides innovative, seamlessly integrated, robotics-enabled systems to optimize retail and ambulatory pharmacy services. As the focus of patient care progresses from inpatient to outpatient and long-term care settings, the need for advanced systems to support medication therapy is rapidly evolving. ScriptPro's unified workflow systems enable timely and efficient management of pharmacy dispensing functions, while integrating processes required for specialty pharmacy services, high-risk/high-cost medications, 340B programs, and home-based patient medication adherence. ScriptPro solutions include strategic planning and financial management services to help health systems succeed in a dynamic and financially challenging environment. Customer Care: www.scriptpro.com/m/contact-us
