Performance Measurement & Business Intelligence Support

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

Data Science and Data Engineering

Job Qualifications:

Skills:

Data Analytics, Data Quality, Operational Analytics, Operational Metrics, Performance Measurement

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Position Summary

The Performance Management Analyst III designs, builds, and maintains the measures, dashboards, and reports that show how a DHS agency's national cyber operations center is performing. The analyst turns operational and program data into clear information on readiness, workload, timeliness, and quality for leadership.

The analyst owns the center's performance measurement framework and recurring performance reporting, and helps measure the effect of modernization and AI-enabled tools on the mission.  The role also supports discovery and procedure refinement, trains staff, maintains performance knowledge resources, and sustains reliable reporting during normal and surge operations.

Key Responsibilities
Discovery and Procedure Support

• Support initial discovery through stakeholder interviews and assessments of existing KPIs, dashboards, reporting workflows, data sources, and readiness measures. Document needs, capability gaps, dependencies, and constraints, and recommend prioritized improvements.
• Develop, update, and maintain performance measurement and reporting procedures, including data collection, calculation, validation, escalation, and publication steps.
• Partner with the Business Analysts and operational process owners to refine mission-performance procedures and escalation workflows. Provide analytical evidence, support testing of proposed changes, and validate their effect on mission performance.

Performance Measurement Framework

• Develop and maintain the KPI framework, including definitions, data sources, baselines, and targets.
• Define measures for intake and triage timeliness against service levels, mean time to detect and respond, escalation timeliness, case closure, product timeliness, and staffing and training readiness.
• Document calculation rules so every measure is repeatable and auditable.
• Develop and maintain stakeholder satisfaction measures, including feedback collection methods, reporting frequency, analysis, and recommendations for improvement.
• Define and report system availability measures using authoritative data from system owners, including agreed service windows, outage classifications, and mission impacts.

Dashboards & Analytics

• Build and maintain operational metrics and incident lifecycle dashboards for leadership and operators.
• Automate data collection and refresh, and manage data quality and lineage for every reported measure.
• Build dashboards in the agency's enterprise analytics environment, including Palantir.
• Ensure dashboards and reports meet Section 508 accessibility requirements.

Program & Readiness Reporting

• Produce monthly and quarterly performance reports and readiness metrics.
• Provide performance and staffing inputs to program management and quarterly status reviews.
• Own the monthly readiness and staffing report, including training and certification levels.

Analysis & Improvement

• Analyze trends, bottlenecks, and workload, and recommend improvements.
• Measure the effect of new workflows and AI-enabled tools, including workload reduction.
• Brief findings to government leadership in plain, decision-ready terms.

Training and Performance Repositories

• Develop and deliver staff training on new performance systems, dashboards, metric interpretation, and reporting workflows. Coordinate training on related operational systems and workflows with system and process owners.
• Create and maintain user guides, job aids, and practical exercises; assess user understanding, collect feedback, and update training materials as systems and procedures change.
• Maintain performance repositories and related knowledge systems containing metric dictionaries, approved procedures, dashboard documentation, training materials, and improvement records. Apply version control, assigned content ownership, access controls, and scheduled reviews to keep content current and usable.

Required Qualifications

• Bachelor's degree in Data Analytics, Statistics, Information Systems, Business, or a related field.
• Minimum 5 years of experience in business intelligence, performance management, or operational analytics.
• Experience designing KPI frameworks and building dashboards in tools such as Power BI, Tableau, Qlik, or Palantir.
• Proficiency in SQL and working with data from multiple operational systems.
• Experience producing executive-level reports and briefings.
• Active Top Secret (TS) clearance.
• Eligibility to obtain and maintain TS/SCI access.
• Ability to work onsite at DHS Headquarters and other agency sites in the National Capital Region.

Preferred Qualifications

• Experience measuring security operations center, watch floor, or incident management performance.
• Hands-on Palantir Foundry experience (for example Workshop, Quiver, or Contour).
• Python or R for data preparation and analysis.
• Experience building Section 508 accessible dashboards.
• Experience with federal program reporting, including program management reviews.
• Experience supporting DHS, CISA, DoW, or Intelligence Community programs.
• Familiarity with federal performance management requirements, including the GPRA Modernization Act and OMB Circular A-11 performance guidance.
• Experience with IT service management metrics, such as ITIL-based service levels.
• Experience with data governance for metrics, including metric definitions, data dictionaries, and audit trails.
• Ability to support nights, weekends, holidays, on-call, and work at a continuity site during emergencies.
• Current DHS suitability (Entry on Duty) determination.
• Experience handling information under the Traffic Light Protocol and controlled unclassified information (CUI) markings.

The likely salary range for this position is $131,750 - $178,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA DC Washington

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

 

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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