Type of position: Full-Time Employment
Work Mode: Hybrid
Job Title: Performance Associate Analyst
Location of the position: Monterrey, Nuevo León, Mexico
Job Description
- Produce and distribute monthly evaluations of Service Provider service level performance
- Support Monthly Governance meetings with Service Owners, vendor management team and Service Providers, taking and disseminating meeting minutes
- Support client Vendor Performance Manager with analyses of vendor Service Level Requirements (SLRs/SLAs) and evaluation of historical trending
- Archive and maintain historical records for monthly performance governance and reviews
- Maintain Standards and Templates
- Support client Vendor Performance Manager with efforts to improve Service Providers' performance and service delivery processes
- Initiate service credit process for breached SLRs/SLAs
- Support development and maintenance of performance dashboards and reports
- Prepare and deliver analyses and reports to meet the needs of client
- Maintain relevant contract performance management data in the governance tool and/or library, as appropriate
- Participate in various managed contract operational and governance meetings
- Coordinates with relevant business areas (e.g. Procurement, Legal, IT, etc.) for governance-related matters
- Support executive summary reporting
- Risk and Issue reporting
Requirements & Skills
- Customer service attitude
- Business insight
- Information analysis
- Results-driven approach
- Emphasized teamwork
- Dedication to continuous learning
- Research skills
- Database management
- Project management
- Time management.
- Advanced proficiency in English
- Advanced proficiency in Microsoft Excel
- Desirable knowledge in Service Now
- Numerical Analysis
- Customer Services
- Informatics
- PowerBI
- Auditory Processing
- Reporting & Analysis
Desired areas of interest
Electronic Engineering, Business, Engineering, Administration, Engineering in Technologies, Programming, Internal Auditing, Logistics, Database Administration, Data Processing, Process Engineering, Industrial Engineering, Continuous Improvement, Auditing, Computer Science.
Education Level: Recent Graduate
Skills Required
- Advanced proficiency in English
- Advanced proficiency in Microsoft Excel
- Desirable knowledge in Service Now
- Numerical Analysis
- Customer Services
- Informatics
- PowerBI
- Auditory Processing
- Reporting & Analysis
- Customer service attitude
- Business insight
- Information analysis
- Results-driven approach
- Emphasized teamwork
- Dedication to continuous learning
- Research skills
- Database management
- Project management
- Time management
What We Do
Avasant is a leading management consulting firm focused on translating the power of technology into realizable business strategies. Specializing in digital and IT transformation, sourcing advisory, global strategy, and governance services, Avasant prides itself on delivering high-value engagements through industry focused innovation and flexible client based solutions. Our seasoned professionals have an average of 20 years of industry-honed expertise, having conducted 1000+ engagements in over 40 countries. Avasant’s next generation consulting and advisory methods have made it the top-ranked firm in its class, with accolades from numerous organizations, including: Vault, NOA, IAOP, and Wall Street Journal. Avasant’s engagement in the global market has inspired a strong commitment to community and purpose. Avasant Foundation supports technology and skill development programs to create employment opportunities for youth. In this regard, we have implemented three critical programs across Africa, Asia, the Caribbean and Latin America. Within the US, our efforts are focused on supporting Science, Technology, Engineering, Arts, and Math (STEAM). For more information, visit www.avasant.com. Follow news, photos and video on Twitter at www.twitter.com/avasant, Facebook at https://www.facebook.com/avasantllc, and LinkedIn at https://www.linkedin.com/company/avasant.
