Position Summary:
This person is responsible for the efficient processing of event results and applications. This position requires the ability to work within AKC platforms and provide a high level of customer service to AKC clubs and participants. Day-to-day functions include recording event results from approximately 15 different sports to individual dog records and assisting clubs with their upcoming events.
This position also entails handling customer inquiries from both dog owners and clubs to review results, dog awards, and titles earned, as well as making official corrections and completing event application requests. It is important that this individual has the ability to use critical thinking skills by analyzing and working within the confines of each sport’s regulations, rules, policies, and procedures as they apply.
This is not a data entry position. This position demands a team player who is flexible according to the daily prioritization of workloads and can handle the pressure of deadlines.
Primary Job Duties:
Inputs all information pertaining to event results for performance event types. Evaluates the information and anticipates possible issues with results processing. Addresses issues proactively by contacting the show secretary and/or exhibitor and assisting with resolutions. Maintains order and organization of all results.
Answers telephone inquiries regarding the status of results. Assists clubs using the online event management system. Facilitates callers’ use of AKC’s website by answering questions concerning navigation and the use of features related to the area, such as judge search functions and upcoming shows.
E-files event results, secretary’s reports and associated fees, faxed documents, emails, and other pertinent documentation. Assists with the cataloging and storage of event results.
Analyzes incoming data. Data may be submitted on paper, online, or via fax. Enters paper records into the appropriate data entry application, scanning images into AKC records where appropriate. Assesses information pertaining to event results for the event types listed above. Data should be submitted by event secretaries, but input may also be received from club members and other customers, such as trainers and handlers.
Evaluates incoming information and determines its validity in relation to AKC standard procedures and regulations.
Anticipates possible issues with results processing. Addresses issues proactively by contacting the event secretary and assisting with resolutions.
Pursues outstanding results by contacting the event secretary and/or club officers to ensure results are received and processed prior to monthly deadlines. May have to persistently pursue some outstanding event results.
In instances of missing information, procedural violations, or eligibility issues, the representative works with customers to resolve the issues. This may involve phone conversations, emails, or written correspondence. Carefully documents all information received from customers. Most correspondence is handled via email so the representative can scan the information under the event record in the system.
Required Skills, Specialized Knowledge and Competency:
Must be computer literate and familiar with Microsoft Office software, with a working knowledge of Word and Excel. Uses multiple computer programs and software, including internally created applications and commercial software, to handle a variety of tasks, including event processing; processing payments by cash, check, or credit card; scanning and indexing documentation; reading, responding to, and storing emails; researching information on the internet; and handling inquiries related to the website.
Must have a working familiarity with word processing and spreadsheets. Must have excellent organizational skills. Must have strong analytical and problem-solving abilities and be capable of analyzing information and isolating issues before they escalate. Must possess above-average decision-making abilities.
Must be able to function in a high-stress environment with frequent distractions, perform tasks with minimal direction, and maintain heavy production requirements. Must be self-motivated. Must be willing to make phone calls and send emails to clubs that have not submitted results in a timely manner. This individual should be motivated and possess a can-do attitude.
This is a hybrid position that requires a minimum of 3 days per week in our Raleigh NC office.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school education or equivalent
- Computer literacy and familiarity with Microsoft Office
- Working knowledge of Microsoft Word and Excel
- Strong organizational skills
- Strong analytical and problem-solving abilities
- Above-average decision-making abilities
- Ability to analyze information and identify issues before escalation
- Ability to work with minimal direction in a high-stress environment
- Ability to manage heavy production requirements and deadline-driven workloads
- Willingness to make phone calls and send emails to clubs regarding outstanding results
- Ability to provide customer service to clubs and event participants
What We Do
The American Kennel Club (AKC) is a not-for-profit organization that maintains the integrity of its dog registry and promotes purebred dogs and dog sports. It provides breed, health, and training information; supports canine health and well-being; advocates for dog owners and responsible ownership; and oversees dog events through its network of affiliated organizations and clubs. It also educates the public and encourages dogs as family companions.
