People Operations Coordinator

People Operations Coordinator

Role Overview

As an Employee Relations Specialist, reporting to the People Operations Manager, you will collaborate with employees and managers across the organization. You will help with leave and accommodation administration, performance management and offboarding.

Key Outcomes

Success in this role is demonstrated through the following outcomes:

• Employee concerns and workplace issues are addressed promptly, fairly, and consistently.
• Leave and accommodation processes are administered effectively and in compliance with applicable laws and company policies.
• Organizational risk is minimized through sound judgment, documentation, and compliance with employment laws.
• Opportunities for process improvement, manager education, and employee experience enhancements are identified.

Core Responsibilities

• Serve as a primary point of contact for employee relations questions, concerns, and workplace issues.
• Administer leave programs, including FMLA and other applicable leave requirements, ensuring compliance and a positive employee experience.
• Facilitate the ADA interactive process and partner with employees and managers to evaluate and implement reasonable accommodations.
• Assist with the offboarding paperwork and process as necessary.
• Assist managers on employee performance concerns, documentation, attendance management, corrective action, and performance improvement plans.
• Review corrective action and disciplinary documentation to ensure consistency and alignment with company policies and practices.
• Maintain current knowledge of employment laws, regulations, and evolving employee relations best practices.

Core Competencies

Employee & Stakeholder Effectiveness

You build trust and credibility with employees, managers, and leaders. You provide guidance and support while balancing employee advocacy, business needs, and organizational objectives.

Communication

You communicate clearly, professionally, and effectively across a variety of audiences and situations. You actively listen and ask thoughtful questions.

Problem Solving & Judgment

You evaluate situations thoughtfully, gather relevant information, identify risks, and exercise sound judgment. You approach employee matters with objectivity, fairness, and practical problem-solving skills.

Compliance & Risk Management

You apply employment laws, company policies, and organizational standards consistently and appropriately. You identify potential risks and take proactive steps to ensure compliance and mitigate exposure.

Execution & Accountability

You manage multiple priorities effectively, handle sensitive information with discretion, and consistently deliver accurate, timely, and high-quality work.

Profile of Success

You will likely thrive in this role if you enjoy helping people navigate workplace challenges while balancing compliance, business needs, and employee experience. You are calm under pressure, highly professional, and motivated by providing thoughtful guidance that supports both employees and leaders.

• You have 1 + years’ experience acting in an administrative capacity for leave and performance management issues.
• You bring experience in employee relations, human resources, and leave administration.
• You have experience administering FMLA and managing the complexities of leave and return-to-work situations.
• You are knowledgeable about the ADA interactive process and have experience partnering with employees and managers to evaluate workplace accommodations.
• You understand performance management practices, corrective action, and employee coaching principles.
• You are familiar with federal employment laws and have experience applying policies consistently and appropriately.
• You exercise strong judgment and discretion when handling sensitive, confidential, or emotionally charged situations.
• You can effectively balance multiple employee matters, investigations, leave cases, and competing priorities.
• You build credibility through responsiveness, fairness, consistency, and professionalism.
• You are committed to continuous learning and staying current with evolving employment laws, regulations, and HR best practices.

Work Environment

You will thrive in this role if you enjoy partnering with managers, solving workplace challenges, and helping employees and managers navigate sensitive situations successfully.

This role requires balancing planned work with the need to respond to emerging employee relations matters, leave and accommodation requests, and business priorities. 

To be successful, you should be comfortable managing multiple priorities, handling confidential information, working independently, and collaborating effectively with employees, managers, People Operations colleagues, and organizational leaders.

If you need an accommodation, please reach out to the People Operations Dept.