Walgreens promote from within!
Job DescriptionTHIS POSITION IS A HYBRID-
Must be willing to work 2 days onsite and 3 days remotely
Responsible for providing excellent customer service by answering calls and communicating with the garnishment dept and Attorneys. Must have experience scheduling intake calls while entering detailed reports into the system,. Compliance experience and strong communication skills are required. Position involves handling compliance issues and call scheduling as needed. Refers to company policies and other infrastructure to research and ensure the questions are answered correctly and timely. Assists in special projects as needed. Expected to maintain confidentiality of all material handled.
Qualifications- High School Diploma/GED.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- Experience communicating both verbally (on phone, one-on-one, etc.) and in writing (emails, letters, etc.) to various audiences (work group, team, company management, etc.).
- Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
- Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).
- Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
- Experience developing ways of accomplishing goals with minimal supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Willingness to work hybrid schedule (2 days onsite, 3 days remote)
- High School Diploma or GED
- Experience providing customer service to internal and external customers
- Experience communicating verbally and in writing to various audiences
- Experience scheduling intake calls and entering detailed reports into a system (data entry)
- Compliance experience (handling compliance issues)
- Basic Microsoft Excel skills (opening workbooks, formatting cells, copy/paste, basic charts)
- Basic Microsoft Word skills (cut/paste, formatting, find/replace, spell check)
- Time management skills: prioritizing, organizing, tracking details, meeting deadlines
- Ability to work with minimal supervision and determine when to escalate issues
- Maintain confidentiality of handled materials
Walgreens Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Walgreens and has not been reviewed or approved by Walgreens.
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Fair & Transparent Compensation — Pay bands and a published nationwide wage floor create clearer expectations for entry-level roles, with some markets posting higher ranges. Role-based bumps—especially in pharmacy positions—can make offers feel competitive where demand is high.
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Retirement Support — A 401(k) with company match and a Student Loan 401(k) Match Program can strengthen total rewards, particularly for employees paying down debt. An employee stock purchase plan at a discount is also positioned as an additional savings lever for eligible roles.
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Parental & Family Support — Paid parental leave and family-forming benefits such as fertility coverage and adoption/surrogacy reimbursement broaden support beyond basic medical coverage. These features can materially increase perceived value for employees planning families.
Walgreens Insights
What We Do
Walgreens sells prescription and over-the-counter drugs, beauty and personal care items, household products, convenience and fresh foods, and photofinishing products. Through Walgreens.com, our award-winning mobile app and mail order, we offer omni-channel access to consumer goods and services, pharmacy, and health and wellness services. We also provide specialty pharmacy, respiratory services and in-store clinics. Walgreens is pretty much everywhere – a provider of trusted care in communities across the U.S. through our nearly 9,000 drugstores in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. In fact, 78 percent of the U.S. population lives within 5 miles of one of our stores. Not only that, we also reach customers through telephone and mail order, on our innovative and award-winning mobile app, and 24-hours a day through Walgreens.com.
Why Work With Us
We're at the heart of every community and your contribution can make a big impact. Using modern technology, you'll impact the customer experience both in person and digitally.
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