Payments Product Manager (US, Remote)
Our client, a high-growth consumer subscription company, is hiring a Payments Product Manager to own their payments platform end to end. This is not a greenfield build. You inherit a modern stack — a first-party payments microservice, a payment orchestration layer routing across processors, BNPL, automated dunning, and a self-serve analytics layer — plus a dedicated engineering scrum team. Your job is to push it forward.
Two priorities define the first six months. First, rebill recovery: a meaningful share of subscription rebills fail, and too many of those customers churn for payment reasons, not product reasons. You'll audit the dunning stack, evaluate vendors, and decide whether to optimize, switch, or layer. Second, initial auth rate: routing optimization, network tokenization, express checkout, and continuous experimentation at the checkout layer.
In a given week you'll write a spec, pull your own numbers out of the data warehouse, negotiate a vendor SLA, and present findings to the CFO. There is no payments ops team behind you. When something breaks, you drive resolution. You set the roadmap, you ship, you measure.
Requirements
- 5+ years in payments product or payments program management, subscription or e-commerce
- Hands-on experience with payment orchestration platforms and multi-MID routing
- Dunning and recovery expertise: retry logic, involuntary churn metrics, vendor evaluation
- Data self-sufficiency in modern BI tools — you don't wait on an analyst
- Demonstrated AI-native workflow: you actually use LLM and agentic tools in your product work today. This is a minimum qualification, not a preference.
- Comfortable owning chargebacks, fraud posture, and regulatory compliance context
Benefits
- Fully remote
- Unlimited PTO, plus company holidays
- Health, dental, and vision insurance
- 401(k)
- HSA and FSA options; Employee Assistance Program
- Pet insurance and commuter benefits (state specific)
- Company equipment provided
Skills Required
- 5+ years in payments product or payments program management, subscription or e-commerce
- Hands-on experience with payment orchestration platforms and multi-MID routing
- Dunning and recovery expertise including retry logic, involuntary churn metrics, vendor evaluation
- Data self-sufficiency with modern BI tools and ability to pull analyses from a data warehouse
- Demonstrated AI-native workflow using LLMs and agentic tools in product work
- Comfortable owning chargebacks, fraud posture, and regulatory compliance context
What We Do
Maxana is a digital transformation partner that understands your objectives and requirements, quickly assesses your current technology ecosystem, and delivers your FinTech Digital Initiatives. Maxana combines best in class client delivery with a focus on transparency and engineering competency enabling outcomes that deliver the highest possible return on your FinTech investment dollars. Professional Services and Staffing Maxana’s Professional services and staffing enables our clients to achieve their Fin Tech goals and objectives. Maxana provides CTO level oversight with quality delivery with a customer first mindset. Our staffing and services run the gamut from Enterprise and solution architecture, best in class engineering and development teams, or discrete individual contributor resources to support your programs and projects. Custom Integration Solutions Maxana’s Custom Integration Solutions Teams maximize business value by rapidly designing and implementing best in class integrations. Our custom integration solutions securely extend the functionality of your applications with new and existing third-party SaaS, open and proprietary platforms, and enterprise systems quickly driving both accelerated revenue and amazing customer outcomes. Payment Processing Not every company will need the same kind of online payment software, which is why Maxana designs systems for our clients from the ground up. Bespoke software, off-the shelf solutions..whatever your company needs, Maxana we’ll deliver it in a cost-effective, rapidly deployable manner.
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