StepOrange is a Dutch Salesforce ISV with a mission to make payments personal.
Our applications help organisations to manage all their customer payment journeys from the heart of the customer profile within Salesforce.
We are seeking an experienced Partner Success Manager to elevate customer success by driving best practices for partner implementation success and support engagements. Drive best practices related to Implementation and support engagements with our top consulting partners that deliver implementation services across Europe.
Job Description- Diagnose and support the resolution of partner delivery issues in collaboration with StepOrange Customer Success & Support teams. Collaborate on creating strategies to best track and prioritize enablement needs across the profit and nonprfoit market based on an analysis of project delivery issues.
- Collaborate with teams within StepOrange, Salesforce.com and Salesforce.org to develop and deliver written, webbased, video, in-person, and other innovative best practice content related to upleveling StepOrange partner implementation delivery
- Deliver best practice and deep technical enablement training and content to top implementation partners focused on accounts in our market as assigned.
- Deliver and coordinate best practice and enablement training for partner BootCamps, learning paths, and ecosystem wide learning management for our consulting partners.
- Develop partner and customer certification content and modules as assigned.
- 5+ years of CRM administration/strategy, operational, and/or related consulting experience
- 3+ years Salesforce implementation or administration experience, strongly preferred
- 3+ years of training/delivery experience
- History of successfully developing and leading training and enablement sessions
- Experience designing wide-scale train-the-trainer enablements a plus
- Highly motivated with ability to succeed in a collaborative, fast-paced environment
- Time management and prioritization skills, managing multiple competing deadlines and objectives
- Bachelor degree
- Willing and able to work remotely and travel as required (ap‐ prox. 50%)
- Excellent interpersonal and executive-level relationship building skills
- Goal oriented with entrepreneurial self-starter drive
As a Salesforce ISV, StepOrange is part of the "Salesforce Ohana". On a daily bases our teams are working closely with Salesforce.com, Salesforce.org and the various partners within the Ohana. An understanding of this Ohana and it's dunamics is strongly preferred for the role.
The location of the role is preferable The Netherlands but the UK is also an option.
Skills Required
- 5+ years of CRM administration, CRM strategy, operations, or related consulting experience
- 3+ years of Salesforce implementation or administration experience
- 3+ years of training and delivery experience
- Successful experience developing and leading training and enablement sessions
- Experience designing wide-scale train-the-trainer enablement programs
- Ability to work effectively in a collaborative, fast-paced environment
- Time management and prioritization skills while managing competing deadlines and objectives
- Bachelor's degree
- Willingness and ability to work remotely and travel approximately 50% as required
- Excellent interpersonal and executive-level relationship-building skills
- Goal-oriented, entrepreneurial self-starter attitude
- Understanding of the Salesforce Ohana ecosystem and its dynamics
What We Do
StepOrange is a Dutch Salesforce independent software vendor (ISV) focused on making payments personal. Its applications enable organizations to manage complete customer payment journeys within Salesforce, directly from customer profiles. The company’s platform supports relevant payment methods for one-time and recurring transactions, helping organizations personalize payment experiences while improving cash management and customer or brand engagement for commercial and nonprofit organizations.
