About FACE FOUNDRIÉ:
At FACE FOUNDRIÉ, we're not just redefining skincare; we're redefining how you experience it.
FACE FOUNDRIÉ is a cutting edge, inclusive facial bar specializing in all things face; facials, lashes, brows and skincare. We're setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across the nation. Our goal is to provide efficient and effective services in a modern, open concept, meeting clients wherever they are in their skincare journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative and effective cutting-edge services. We’ve been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 360,000+ services in the last year. The brand currently has 90 locations open and is continuing to expand nationwide.
About the role
The Paid Digital Account Manager is the day-to-day partner between our franchisees, local marketing team and our internal paid media agency. In agency terms, this is an Account Executive: you own the relationship, the communication, and the follow-through so franchisees understand what their ad dollars are doing and feel confident investing.
You'll be the go-to expert on Lofi, our performance dashboard, and the person who helps local marketing teams turn its numbers into decisions. You'll run monthly performance reviews, keep budgets on track, and make sure every franchisee knows who to call and gets a clear answer.
What you'll do
Franchisee relationships and communication
- Serve as the primary point of contact for an assigned portfolio of franchisees on all paid digital questions, by phone, email, and video
- Answer questions quickly and clearly, translating campaign performance into plain business terms
- Send regular updates on campaign launches, changes, promotions, and results
- Escalate issues to the media buying and creative teams and close the loop with franchisees
Monthly performance reviews
- Prepare for and host monthly review calls with each franchisee
- Walk through results in Lofi: spend, leads, bookings, cost per result, and trends versus prior months
- Recommend next steps (budget shifts, offers, seasonal pushes) and document action items
Lofi dashboard ownership
- Become the internal expert on Lofi and how its metrics are calculated
- Help franchisees and local teams log in, navigate, and interpret their data
- Flag data issues and gather feedback to improve the dashboard
Training and enablement
- Onboard new franchisees to our paid digital program and Lofi
- Train and inform local marketing teams on campaign strategy, best practices, and how paid media fits with their local efforts
- Build and maintain simple training materials: how-to guides, FAQs, and recorded walkthroughs
Budget management
- Track monthly budgets and pacing for each franchisee and flag over- or under-spend early
- Coordinate budget changes, approvals, and billing questions with franchisees and finance
- Keep accurate records of budget commitments and changes
What you bring
Required
- 2–4 years in account management or account executive roles, ideally at a digital or performance marketing agency
- Working knowledge of paid media (Google Ads, Meta, local search) and core metrics like CPC, CPL, CTR, and ROAS
- Comfort presenting data to non-marketers and explaining what it means for their business
- Strong written and verbal communication; calm and clear on the phone
- Highly organized, able to manage many accounts and deadlines at once
- Experience tracking budgets and spend pacing
Nice to have
- Experience with franchise or multi-location brands
- Familiarity with reporting dashboards (Looker Studio, Tableau, or similar)
- Experience creating training content or running workshops
- Background in beauty, wellness, or service-based businesses
What success looks like
- Franchisees attend their monthly reviews and leave with clear next steps
- Questions get a response within one business day
- Budgets pace within target each month, with no surprises at month end
- Local teams use Lofi on their own and need less hand-holding over time
- Strong franchisee satisfaction and retention in the paid program
Benefits: Medical, Dental, Vision, 401k, bonus, service + retail discounts
Skills Required
- 2-4 years of experience in account management or account executive roles, ideally at a digital or performance marketing agency
- Working knowledge of paid media, including Google Ads, Meta, and local search
- Knowledge of paid media metrics including CPC, CPL, CTR, and ROAS
- Ability to present data to non-marketers and explain business implications
- Strong written and verbal communication skills
- Ability to communicate calmly and clearly by phone
- Highly organized with the ability to manage multiple accounts and deadlines
- Experience tracking budgets and spend pacing
- Experience with franchise or multi-location brands
- Familiarity with reporting dashboards such as Looker Studio, Tableau, or similar
- Experience creating training content or running workshops
- Background in beauty, wellness, or service-based businesses
What We Do
FACE FOUNDRIÉ is a modern, all-inclusive focused facial bar that redefines skincare by making high-quality beauty services affordable, approachable, and accessible for everyone. Specializing in facials, lashes, brows, and skincare, the company provides efficient and effective results-driven services designed for the modern, busy lifestyle. Their mission is to create a welcoming and inclusive environment where top-tier skincare services meet real-life convenience for all clients.
