ServiceNow Technical / Functional Consultant – Egypt
This is not just another ServiceNow role.
We are redefining how organizations design, implement, and scale digital platforms, powered by AI in ways nobody else is doing today. As the largest pure-play ServiceNow Elite Partner in EMEA, we combine deep platform expertise with cutting-edge AI capabilities to transform how work flows.
About the Role
As a ServiceNow Consultant, you will leverage your technical expertise to deliver high-quality ServiceNow implementations while mentoring associate and technical consultants. You will collaborate closely with clients to understand their business needs, design tailored solutions and ensure seamless implementation of ServiceNow modules. In this role, you will act as a trusted advisor, helping clients maximize the value of their platform investment while aligning solutions with industry best practices.
Key Responsibilities
- Conduct client workshops to gather business requirements and translate them into effective ServiceNow solutions
- Collaborate with cross-functional teams and stakeholders to ensure successful project delivery
- Translate functional requirements into scalable and efficient technical designs
- Design, configure, and customize ServiceNow applications and modules
- Lead and support end-to-end ServiceNow implementations
- Ensure high-quality implementation aligned with ServiceNow and internal best practices
- Contribute to building scalable, reliable, and optimized ServiceNow solutions
- Provide user training, documentation, and post-implementation support
- Act as a point of contact for issue resolution and continuous platform improvement
What We’re Looking For
- 4+ years of hands-on ServiceNow experience
- Strong knowledge of ITIL processes and ITSM best practices
- Experience with ServiceNow modules and implementations
- Ability to run client workshops and deliver user training
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management skills
- Required Certification: ServiceNow CSA
Skills Required
- 4+ years of hands-on ServiceNow experience
- Strong knowledge of ITIL processes and ITSM best practices
- Required Certification: ServiceNow CSA
What We Do
Plat4mation is a global pure-play ServiceNow Elite partner that makes work flow. Our solutions and strategic guidance drive digital transformation and boost employee happiness. Hereby empowering people to get work done quickly and efficiently so they can focus on what truly matters in their work. By utilizing the golden square – People, Process, Platform and Performance, we provide tailored ServiceNow solutions and insights to ensure work flows intelligently across and between organizations. Enabling customers to continually measure and improve performance. After all, technology is only as good as the processes implemented around it, which in turn are only as good as the insights gained from it and the people responsible for them. Part of our success comes down to our unique company culture. We ensure our employees are happy and fully energized, so they can go the extra mile to deliver the extra smile. We provide them the right challenges and stimulate professional and personal growth. There is always room for good ideas and the doors to our leadership team are wide open. But more importantly, we make sure there is room for fun. We regularly organize Fun4U events to socialize and recharge our batteries. With an Employee Net Promotor Score of >9, we can truly say we are a great place to work.
