The Role
Performs technical eDiscovery project work, including data processing, production, conversion, modern attachment linking, quality control, troubleshooting, documentation, and deadline tracking. Maintains project logs, follows and improves standard operating procedures, creates SOPs, and supports training for newer analysts. The role requires hands-on eDiscovery platform experience, knowledge of the EDRM, strong attention to detail, multitasking, time billing, and independent remote work.
Summary Generated by Built In
Operations Project Analyst
Contact Discovery Services - Dallas, TX
Location: Remote
Start Date: Negotiable
At Contact Discovery Services, we are dedicated to providing top-notch eDiscovery solutions to our clients. Our team is composed of talented professionals who are passionate about leveraging technology to deliver exceptional results.
We are seeking a highly motivated and detail-oriented Operations Project Analyst to join our team. The ideal candidate will have a strong background in eDiscovery processes and technologies, and will be responsible for managing and executing eDiscovery projects from inception to completion.
WHY THIS ROLE:
If you like technical work more than meetings and client calls, this job is for you. You’ll be part of the Operations team behind eDiscovery projects for Fortune 100 and 500 companies. You’ll process, organize, produce, and validate data that the legal teams depend on. Project managers handle the clients, and you make sure the work behind the scenes is done right.
YOUR ROLE & RESPONSIBILITIES:
- Process and produce: Run processing production, quality control and analysis in tools such as Relativity Message Crawler and ReadySuite.
- Social media data conversion: Run data conversions and generate RSMF messages.
- Modern Attachments: link modern attachments data such as Google and M365 links back to their parent emails.
- Quality checks: Run QCs for data integrity catch issues before anything goes out the door.
- Adhere deadlines: Keep projects on track test timeline and status in project tracker, so project managers always know where things stand. Escalate unattainable project deadlines via project tracking system.
- Document your work: Key project notes, logs, and documentation clean and up to date.
- Troubleshoot figure out technical problems and escalate the support team when needed.
- Follow and improve process: follow work within eDiscovery protocols and SOPs and suggest ways to do things faster or better.
- Create SOPs: to bridge the gap between process and case knowledge.
- Help the team: share what you know with newer analysts as you grow and help train them.
THE SKILLS & EXPERIENCE YOU BRING:
- One plus year of eDiscovery litigation support or related.
- Hands on experience with at least eDiscovery platform at least one eDiscovery platform such as Relativity or similar platforms. We will train you on the rest.
- A working understanding of the EDRM.
- A strong attention to detail accuracy matters and speed comes second.
- Ability to juggle multiple tasks and projects at once.
- Ability to bill your time live as you work on projects.
- Comfort working independently in a remote setting as well as working in a group setting.
BONUS POINTS (NOT REQUIRED):
- Relativity administrator experience or certification such as RCA relativity or CEDS.
- General knowledge of the litigation lifecycle
- Experience troubleshooting applications.
- Located in or near Pacific or Central time zones is preferred.
Don't check every box? Apply anyway, we care more about attention to detail and willingness to learn than about a perfect resume.
BENEFITS:
BENEFITS:
- 100% remote work with a flexible schedule
- Health, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) retirement plan with a 3% employer contribution
- Paid training and professional certifications (Relativity, CEDS, etc.)
- Opportunities for career advancement into Senior Analyst or Project Management roles
- Company events and team activities throughout the year
SALARY RANGE: $55,000-$85,000
MORE WAYS TO EARN
We believe in rewarding hard work and dedication! In addition to a competitive base salary, our compensation package offers opportunities to boost your earnings through bonus incentive programs.
Ready to apply? Include your resume and a few sentences about the discovery tool and tasks you've worked with most.
About Contact:
Contact Discovery Services delivers best in class service to many Fortune 100/500 companies. Our growth is driven by investing in people and technologies, ensuring our customers have access to the highest level of customer service and the most qualified resources. Our team members are comprised of talented engineers, analysts, and project managers from all walks of life. We concentrate on engineering “outside-the-box” solutions to help organize discovery so our clients can focus on developing case strategy and leaving the heavy lifting to us. Employees are encouraged to actively participate in the development of new ideas, technology, and processes to ensure our customers receive the highest level of service. We offer competitive benefits, work schedule flexibility, and coordinate various company activities throughout the year. If you are looking to be part of an exciting, fast-paced environment then we want to hear from you.
Skills Required
- At least one year of eDiscovery litigation support or related experience
- Hands-on experience with at least one eDiscovery platform, such as Relativity or a similar platform
- Working understanding of the Electronic Discovery Reference Model (EDRM)
- Strong attention to detail and accuracy
- Ability to manage multiple tasks and projects simultaneously
- Ability to bill time live while working on projects
- Ability to work independently in a remote setting and collaboratively in a group setting
- Relativity administrator experience or certification, such as RCA or CEDS
- General knowledge of the litigation lifecycle
- Experience troubleshooting applications
- Located in or near the Pacific or Central time zones
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The Company
What We Do
Contact’s team is composed of technologists and legal professionals who understand superior service determines the success of all our client relationships. Expect your project manager, analyst, engineer or paralegal to participate as a member of your team. Contact is always available to provide thoughtful solutions with the goal of being your first call, go-to legal technology solutions provider.
