Operations Manager

Role: Operations Manager

Salary: £60,000 - £70,000 DOE

Location: Southampton (hybrid - 1 day from home)

The Operations Manager will lead operational excellence across AVASK’s global footprint, ensuring that international teams, service lines and partner operations work in a consistent, scalable and client-focused way. The role will support the delivery of AVASK’s tax compliance, global e-commerce, VAT, EPR, customs, accountancy and related advisory services by improving the way interconnected services operate together across jurisdictions.

Operations Manager, the role

• Provide effective operational leadership, communication and management across AVASK’s Group offices, ensuring global teams are aligned to AVASK policies, procedures, service standards and performance expectations.

• Develop a strong understanding of AVASK’s global tax compliance environment, including how VAT, EPR, customs, accountancy, advisory and related services interact to support international e-commerce clients.

• Ensure operational processes support the end-to-end client journey across multiple jurisdictions, marketplaces and service lines, with clear ownership, handovers, controls and escalation routes.

• Contribute to the ongoing programme of improvements in software systems, automation and workflow design to deliver business efficiencies, scalability, improved compliance outcomes and enhanced customer experience.

• Monitor and analyse key performance indicators, service levels, quality trends and operational risks to identify areas for improvement and implement measurable corrective actions.

• Drive process optimisation initiatives by leveraging automation, AI tools, data analytics and standardised operating procedures to reduce manual effort, improve accuracy and increase productivity across global teams.

• Ensure seamless coordination between departments and service partners so that interdependent services are delivered efficiently, consistently and without unnecessary duplication or delay.

• Work with Service Partners to ensure required service levels are achieved, client service standards are maintained and operational dependencies are actively managed.

• Ensure non-conformance, risk and opportunity feedback is captured and logged with the Quality Management Officer to support continuous improvement, root-cause analysis and effective stakeholder-led resolution.

• Stay abreast of industry best practice, tax authority expectations, marketplace developments and technology trends affecting global e-commerce compliance and operational delivery.

• Be aware of information security procedures and controls and assist in ensuring they are fully implemented with all personnel to the ISO 27001 standard.

• Set clear performance expectations, conduct regular performance reviews and provide ongoing feedback to team members, ensuring operational capability supports AVASK’s global growth ambitions.

• Encourage professional development and identify training opportunities to strengthen team knowledge of tax compliance, systems, process improvement, automation and cross-service delivery.

Operations Manager, the person

• Educated to Degree Level - BSc/BA in Business Management, Operations Management, Technology Management, Information Systems or a relevant field.

• Strong understanding of tax compliance operations, ideally within VAT, EPR, customs, accountancy, advisory or related international compliance services.

• Experience supporting global e-commerce clients, online marketplace operations or multi-jurisdictional service delivery environments.

• Proven experience as an Operations Manager, Business Manager or similar role within a complex, multi-service, regulated or professional services environment.

• Strong understanding of the interdependency between operational processes, client onboarding, compliance delivery, finance, technology, service partners and customer experience.

• Understanding of quality management systems, continuous improvement and ISO 9001 principles.

• Excellent organisational, leadership and collaborative skills, with the ability to influence teams across different locations and functions.

• Outstanding communication and interpersonal abilities, including the confidence to engage internal and client stakeholders at all hierarchy levels.

• Solid understanding of internal controls, risk management, business processes and compliance-driven operating models.

• Excellent knowledge of MS Office, databases, workflow tools, reporting systems and business information systems.

• Experience implementing automation, AI-enabled tools, systems improvements and process redesign to maximise efficiency, accuracy, scalability and team performance.

• Ability to use data, KPIs and operational insight to identify trends, resolve root causes and drive measurable improvement.

Operations Manager, the benefits

• 25 days annual leave plus bank holidays.

• Annual leave purchase scheme (up to 5 days per year).

• Company Pension Scheme (Royal London).

• Cycle2Work Scheme.

• Private Healthcare Insurance (Vitality).

• Ongoing training, development and clear career progression opportunities.

About AVASK

AVASK Global Compliance is a rapidly expanding international firm that specialises in VAT, tax and accounting for e-commerce businesses.

AVASK assists hundreds of Amazon FBA sellers as well as entrepreneurs across eBay, Shopify and many other platforms. Providing clients with a comprehensive range of expertise - from practical guidance on cross-border transactions to ensuring they are fully compliant.