Operations Manager - PS ATL

About PS

PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality.

Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft.

Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences.

We are building more than terminals - we are shaping a new way to travel. If you’re passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS.

The Role: Operations Manager PS ATL

This is a role for a leadership position in the PS ATL Operation. The Operations Manager will perform day-to-day operations and department for service quality. Assisting in real-time feedback for other associates and assisting with customer service challenges, overseeing Control Room, F&B, Hospitality & Housekeeping. The Operations Manager will be working across all departments as a leader. This position reports to the Managing Director ATL.

 Responsibilities & Expectations

• Responsible for the leadership and development of all designated teams.
• Contributes to recruitment and development of future leaders.
• Evaluating staff performance, identifying areas for improvement, and designing and providing feedback.
• Manages performance of the day-to-day operation and its departments for service quality.
• Ensure that all departments maintain SOP and service standards.
• Collaborating with other departments and their leaders.
• Effectively manage PS relationships with TSA, CBP, City of Atlanta Aviation Department, and other government organizations.
• Lead service recovery opportunities.
• Review EAST reports, making recommendations for remedial action and process improvements.
• Work in conjunction with Head of Training and Head of Member Experience.
• Develop the training and operation in line with member feedback.
• Identify training needs.
• Works with Managing Director ATL on operational process design, resources, and processes.

 Requirements

• 5+ years of Operations experience required. 
• Prior supervisory/leadership experience desired.
• Able to take direction well and apply feedback.
• Executes current role and evolving standards with precision.
• Excellent communication skills with members, employees and our partners (TSA, CBP etc.).
• Strong written and verbal aptitude to guide operational staff in a positive and effective manner.
• Identifying potential problems and points of friction and finding solutions to maximize efficiency and revenue.
• PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.
• Internal Applicants must have: Experience as a Supervisory experience at PS.
• Prior Supervisory/Leadership experience desired.

 Full-Time Employee Benefits 

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
• 401K retirement plan with company matching
• Health and Dependent care FSA and HSA with company matching
• Merit-based raises and bonuses
• Self-Managed Unlimited PTO
• Monthly Health & Wellness and phone reimbursement
• A great career path with promotion opportunities

This is a full-time Exempt role. 

PS is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.