Operations Manager (m/w/d)

We are looking for an Operations Manager who will take responsibility for managing and further developing operational processes in the assigned region (initially: Düsseldorf and Hanover; eventually also Mannheim, Frankfurt, and Cologne) and oversee the entire lifecycle of our 3PL partners. If you have experience in operational management, strong analytical skills, and the ability to build stable partnerships, this position is the perfect fit for you.
Ideal location: Düsseldorf/Duisburg/Essen and the surrounding area.
Please send me your resume in English.
Tasks
* Management of the entire lifecycle of 3PL partners—sourcing, onboarding, contract management, performance monitoring, scaling, and termination of the partnership.
* Performance evaluation and improvement—analysis of 3PL and courier KPIs, proposal and implementation of measures to achieve SLA targets.
* Ensuring audit readiness—implementing corrective and preventive actions, as well as maintaining and updating all relevant documents.
* Communicating with our customers, 3PL partners, and internal teams to ensure smooth operational processes.
* Management of vehicle-related processes – coordinating vehicle pickups at service centers, reporting accidents, and maintaining an up-to-date accident database.
* Supporting business case calculations and budgeting, as well as taking responsibility for the P&L of your own division – detailed knowledge of cost structures and margin drivers, supporting financial closings, and maximizing gross profit.
Requirements
* At least 4 years of relevant professional experience, ideally in logistics, retail, or comparable operational roles.
* Experience in process implementation, operational management, KPI monitoring, and audits.
* Experience working with 3PL or logistics service providers is a major advantage.
* German at the C1 level, English at the B2 level.
* Strong analytical skills and a basic understanding of the profit and loss (P&L) statement.
* Willingness to take regular and ad hoc business trips (e.g., one week to Hanover, the next week to Mannheim).
* A hands-on approach, along with strong communication, negotiation, and problem-solving skills, and the ability to build and maintain long-term, stable partnerships.
Benefits
* An exciting role at one of Europe’s top three last-mile companies, with the opportunity to grow alongside DODO.
* Quarterly bonus system.
* Flexible work hours and the option to work from home.
* An informal work environment where we feel comfortable, motivated, and supported in being creative and giving our best.
* Be part of a “trendsetter” culture, help shape new and unique processes, and contribute to international projects at the group level.
* A variety of company events, such as all-hands meetings, inspiring breakfasts, and company-wide team-building activities.
* Opportunities for continuous professional development—through our internal DODO Academy or via external training sessions, conferences, and workshops.