Sanderson Lincoln is seeking a dedicated and detail-oriented Operations/BDC professional to join our team in Phoenix, AZ. This role focuses on streamlining operational processes, managing business development center (BDC) activities, and scheduling service appointments to support our company’s growth and customer satisfaction objectives. The ideal candidate will be proactive, organized, and capable of handling multiple tasks while maintaining a high level of communication and efficiency.
Responsibilities- Manage day-to-day operational tasks ensuring smooth workflow and process efficiency.
- Support the Business Development Center by handling inbound and outbound communications with customers.
- Schedule service appointments efficiently to maximize customer satisfaction and operational productivity.
- Coordinate with various departments to improve customer service and operational productivity.
- Track and report on key performance metrics related to operations and business development.
- Assist in implementing new procedures to enhance operational effectiveness.
- Maintain accurate records and ensure compliance with company policies.
- Previous experience in operations, customer service, or business development preferred.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication abilities.
- Detail-oriented with a proactive approach to problem-solving.
- Ability to work independently as well as part of a team.
- Proficiency with common office software and customer relationship management (CRM) tools is a plus.
- Proficiency in CDK software.
- Competitive salary (details to be discussed during the interview process).
- Opportunities for professional growth and development.
- Supportive team environment.
- Other benefits provided by Sanderson Lincoln.
Sanderson Lincoln is a forward-thinking company committed to delivering exceptional service and innovative solutions. Located in Phoenix, AZ, we pride ourselves on fostering a collaborative work environment where employees can thrive and contribute to our ongoing success.
Skills Required
- Previous experience in operations, customer service, or business development
- Strong organizational and multitasking skills
- Excellent verbal and written communication abilities
- Detail-oriented with a proactive approach to problem-solving
- Ability to work independently and as part of a team
- Proficiency in CDK software
- Proficiency with common office software and customer relationship management tools
What We Do
Sanderson Lincoln is a Phoenix-area Lincoln dealership serving customers with new and pre-owned vehicles, vehicle financing and leasing, and automotive service. The dealership employs factory-trained technicians for repairs and maintenance, including climate-control and trim work, while emphasizing luxury-level customer experience, craftsmanship, integrity, and employee development. It operates at 2121 W. Bell Road and also serves the Scottsdale market in Arizona.
