Work Location: San Jose, CA – 95134
Job Title: ELA Licensing Operations Analyst
Experience REQUIRED:
Customer Interaction:
o Provide Licensing operations support for Enterprise License customers
o Maintain customer records at a very granular level, interact extensively with the customer, manually cut license keys, maintain and track extensive license and order spreadsheets, and upload to document repository
o Define process improvement measures to track and improve overall customer satisfaction as it relates to ELA licensing processes Internal Coordination
o Interact and collaborate with various internal operational teams, ELA core team and various fulfillment functional teams
o Able to execute operational processes to deliver the licensing operations coordination function for the ELA program, while meeting customer expectations
o Minimize or eliminate manual steps by understanding current processes and hand-offs, gaps, future needs and designing automated solutions (entitlement tracking, license generation, communication) to improve customer experience and minimize turn-around time . Attention to detail needed. Write scripts to automate process steps to speed up turn around time for licensing requests, etc.
Business/Data Analysis & Reporting:
o Be the single source of truth for ELA licensing operations in support of initial market trials for the initiative
o Build and generate metrics and operational dashboard capabilities on a regular cadence from the ground up. Build and generate quarterly license and value consumption reports for each ELA customer.
o Ability to slice and dice data in multiple ways as needed Skills required. Strong MS Excel Macro and VB scripting skills needed.
o Strong customer facing experience and associated skills needed (excellent communication – both written and verbal – formal communication to customers)
o Extremely detail oriented and proactively driven;licensing/ SWIFT experience a plus
o Experienced and sharp project manager with ability to juggle multiple tasks in a cross functional, fast paced environment
o Experienced business analyst with excellent spreadsheet and database/tools skill-set
o Ability to assess and learn quickly; develop processes and tools per business needs while adapting to rapid changes in environment
o Ability to submit detailed license provision sheets for recognizing revenue per Finance and Operations needs.
• Weekly updates regarding Partner/Customer data: define dashboards, metrics on customers and partners as needed by the licensing program
• Frequent Operational/Licensing Metrics Report: Establish frequent reports on licensing operations, customer, and metrics (license volume/order volume/revenue recognition/channel operations) as needed by the licensing program.
• Periodic license consumption and value report generation for assigned customers. Prepare Business Review reports as needed for assigned customers.
Interested candidates please contact
Payal Ingle
973-598-3977
payal.ingle(at)collabera.com
Skills Required
- Strong MS Excel Macro and VB scripting skills
- Experience in customer interaction and communication
- Project management skills
- Experience as a business analyst
- Ability to build and generate reports and metrics
Collabera Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Collabera and has not been reviewed or approved by Collabera.
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Fair & Transparent Compensation — Pay is considered acceptable to strong on select technical contracts and in certain geographies, with some assignments described as substantially above typical consultant rates. Outcomes appear closely aligned to client budgets and market conditions, delivering solid value in higher‑demand niches.
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Career-Linked Recognition & Rewards — Compensation tends to track niche skills and client demand, leading to more favorable pay for specialized technical roles and markets. This structure helps some cohorts perceive their pay as market‑competitive.
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Wellbeing & Lifestyle Benefits — Offerings include access to mental‑health therapy sessions and gym membership or reimbursement. These additions complement core coverage in some roles.
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