Operations Analyst

We are searching for someone super excited about AI to be part of our client's team. If you’re picked, you’ll get to train and help make our client's chatbot system even better. This job is like being a teacher for our chatbot! You don’t have to be an expert, but if you enjoy solving puzzles and making things smarter, you’ll fit right in.

Best  part? You’ll get to learn about all sorts of cool things like:

• Generative AI, which helps computers create new stuff, like stories or pictures, on their own.
• NLP or Natural Language Processing, that’s how computers understand and use human language (like the way this chatbot is talking to you now).
• ChatGPT, an advanced computer program that’s really good at chatting with people (like the one you’re using right now).
• AI image generation, which helps computers create images all by themselves.
• And tons of other fun AI technologies!

This job is very popular because it’s like learning superpowers for the digital world. Don’t miss out on your chance to be part of our client's awesome team!

Job Responsibilities:

• Responsible for overseeing the development, analysis, and upkeep of reports and dashboards aimed at monitoring predictive and performance trends
• Conduct ad hoc analysis for multiple departments to provide guidance for business strategy and facilitate decision making processes.
• Analyze existing business processes, workflows, and operations within the Program.
• Identify process bottlenecks, inefficiencies, and areas for improvement.
• Work closely with process owners to understand their requirements and pain points.
• Collect, organize, and analyze data related to process performance, quality, and key performance indicators (KPIs).
• Generate reports and insights from data analysis to drive decision-making.
• Collaborate with clients and internal stakeholders to gather and document business requirements.
• Translate business needs into clear and actionable requirements for process improvement.
• Propose and design process improvements and optimizations to meet client and company objectives.
• Develop detailed process documentation, including flowcharts and Standard Operating Procedures (SOPs).
• Manage and oversee the implementation of process improvements and changes.
• Monitor project timelines and ensure that milestones are met.

Job Requirements:

• Bachelor’s Degree or equivalent experience in business-related field
• Minimum 3 years of work experience in the related role - Operations, Business and Data Analysis
• Strong knowledge in using SQL is strongly preferred
• Adept in using communication tools such as Slack and Monday.com
• Comfortable in understanding dashboards, basic data analysis
• Excellent analytical, decision making, and problem solving skills
• Organized yet flexible and able to adapt to changing conditions
• Experienced or interested in analytical roles such as sales operations, marketing operations, and business analysis.
• Experienced or capable in analyzing complex data sets using business intelligence tools and Excel.