We are looking for a detail-oriented and proactive Technical Operations Support/Coordinator to support our client’s operational processes during US daytime hours (Philippines night shift). This role is primarily operational and client-facing, focused on ensuring continuity, accuracy, and smooth handovers between night and day teams.
This position is ideal for early-career professionals who enjoy structured workflows, documentation, quality assurance, and problem-solving in a fast-paced environment.
Core Responsibilities:Serve as the primary point of contact for client inquiries during US daytime hours.
Support day-to-day operational processes and system configurations.
Perform quality assurance (QA) checks to ensure accuracy and completeness of work.
Prepare and maintain Standard Operating Procedures (SOPs), documentation, and detailed handover notes to ensure seamless transition with the daytime team.
Monitor dashboards and operational reports; identify and escalate issues when necessary.
Collaborate closely with internal teams to troubleshoot and resolve operational challenges.
Ensure adherence to established workflows, processes, and documentation standards.
Proactively follow up on tasks and unresolved issues to ensure closure.
Basic knowledge of SQL, Excel, dashboards, or reporting tools
Ability to perform light data analysis to spot trends, inconsistencies, or anomalies
Familiarity with QA processes and operational reporting
Experience
Entry-level: 0–2 years in operations, support, QA, or a related role
Core Skills
Operational support and workflow management
SOP and documentation maintenance
Clear written and verbal English communication
Client-facing support or internal stakeholder collaboration
Strong attention to detail and process adherence
Problem-solving with proactive follow-through
Traits
Detail-oriented and organized
Adaptable and comfortable working independently
Collaborative and responsive
Proactive mindset with a strong sense of ownership
Must be willing and able to work Philippines night shift hours to support US daytime operations
This role is NOT a fit for candidates who:
Are primarily focused on advanced data analytics or senior-level analytical roles
Are seeking a data-heavy, strategy-driven position
Lack client-facing or operational support experience
Are unable or unwilling to work night-shift hours
Skills Required
- Bachelor's Degree or equivalent experience in business-related field
- Minimum 3 years of work experience in the related role - Operations, Business and Data Analysis
- Excellent analytical, decision making, and problem solving skills
- Organized yet flexible and able to adapt to changing conditions
- Experienced or interested in analytical roles such as sales operations, marketing operations, and business analysis
- Experienced or capable in analyzing complex data sets using business intelligence tools and Excel
What We Do
Starting with pioneering R&D in supercomputing, JWay expanded into a Development Center in the Philippines, offering quality digital solutions worldwide. Through the years, JWay partnered with enterprises like Cisco on innovative projects. By 2022, it further diversified into web and mobile development, enterprise solutions, and staffing, providing comprehensive client services
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