Operations Analyst I

About Outseer

At Outseer we are empowering our customers to liberate the world from digital fraud. Our market-leading enterprise fraud and authentication platform is used by thousands of financial institutions around the world to protect millions of customer accounts and billions of transactions annually. Leveraging proven data science, including our proprietary consortium data, our customers use our risk-based, machine learning platform to deliver the highest fraud detection rates, lowest false positive rates, and lowest customer intervention in the industry. We stop fraud, not customers. See what others can’t at outseer.com.

What you’ll achieve:

We are seeking a detail-oriented and proactive Business Process & Reporting Analyst to join our team. This role will play a critical part in driving operational efficiency, maintaining data accuracy, and supporting project management initiatives. The ideal candidate will have strong analytical skills, technical proficiency with reporting tools, and experience managing business applications.

Essential Duties

• Identify, analyze, and implement business process improvements to enhance efficiency and productivity across teams.
• Collaborate with stakeholders to propose and implement optimized workflows and solutions.
• Develop, maintain, and enhance PowerBI dashboards and reports, including responding to new reporting requests and proactively suggesting impactful analytics.
• Weekly communication with the global Project Management (PM) team to ensure project data quality, consistency, and overall project health in alignment with PMO standards.
• Oversee and support application management and their integration for key systems such as Salesforce, Oracle NetSuite and SuiteProjects Pro.
• Leverage Microsoft Power Automate to streamline and automate business processes.
• Utilize JIRA and Confluence for effective task management, process documentation, and team collaboration.
• Lead and support internal project management efforts (e.g. tool migrations).

Desired Requirements

• Bachelor's degree in business, or a related field.
• Proven experience with business process improvement and analytics.
• Strong analytical skills with the ability to work with data and draw meaningful conclusions.
• Proficiency in Power BI and Power Automate.
• Familiarity with Salesforce, Oracle NetSuite and SuiteProjects Pro, JIRA, Boomi and Confluence is a plus.
• Excellent communication verbal and written and collaboration skills.
• Experience working in a global, cross-functional environment.
• Detail-oriented and organized with the ability to multitask effectively.
• Problem-solving mindset and the ability to adapt to changing priorities.

Desired Behaviors

• Adaptability: Demonstrates flexibility and openness to change. Actively seeks and adopts improved approaches and processes.
• Proactive Action: Takes initiative and is driven by results. Takes ownership of actions and outcomes, meeting commitments and striving for high performance.
• Effective Workload Management: Makes timely decisions, prioritizes tasks effectively, solves problems, monitors results, and takes corrective action when necessary.
• Technical Proficiency: Possesses a solid understanding of their role and responsibilities, demonstrating competence in performing tasks and utilizing relevant technical skills.
• Continuous Learning: Takes personal responsibility for learning and development. Recognizes personal strengths and areas for improvement, actively seeks feedback, and embraces opportunities to learn.
• Effective Communication: Demonstrates strong facilitation and written communication skills. Clearly articulates ideas and proposals, actively listens to colleagues' perspectives, and values diverse viewpoints.
• Collaboration: Shares information, fosters teamwork, and contributes to a positive work environment. Actively collaborates with others and encourages a sense of unity and cooperation among team members.
• Ethical Conduct and Competence: Acts with integrity and intent, displaying ethical character in all actions. Takes accountability for one's own behavior and aligns actions with the company's values and principles.
• Good Citizenship: Represents the values and interests of Outseer. Acts as a positive ambassador for the company and contributes to the overall well-being and success of the organization.

Outseer is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Outseer are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Outseer will not tolerate discrimination or harassment based on any of these characteristics. Outseer encourages applicants of all ages.