Operations Admin

Job Classification: Hourly                                                                                 Reports to:   

Work Schedule:    8:00 a.m. – 5:00 p.m. Monday through Friday    Location: Seneca

Organization: Community National Bank was founded in 1984 by a group of individuals in Nemaha County, Kansas with diverse local ownership with decisions made on a local level.

Position mission:

This position is responsible for completing necessary daily tasks within the deposit and payment operations department, ensuring the continuity of key processes to sustain normal banking operations.

Major Duties:

• Perform daily tasks assigned and required to process: ACH, Balance Control, Debit Card Operations, Deposit Account Maintenance, Deposit Documentation, Research Returns, Wire Transfer, ATM Services and other operational systems.
• Responsible for ensuring continuity of daily processes and procedures for Deposit Operations by completing daily tasks as assigned.
• Receive and service phone calls and emails from customers and bank teammates across all departments to resolve inquiries and/or troubleshooting situations that require Operational expertise and/or support
• Process or backup daily chargebacks, non-posts, overdrafts, exceptions, suspense accounts, ODP and bank sweep.
• Make recommendations of necessary departmental changes to streamline processes and to reduce expenses/and or loss.
• Follow the bank’s operational procedures to always ensure regulatory compliance and alliance with the bank’s policies.
• Daily review and reconciliation of the bank’s ancillary products, including bill pay, Zelle, transfer now, Positive Pay, RTP and Fed now.
• Support Remote Deposit Capture (RDC) operations, reviewing deposits as necessary and facilitating approved limit increases
• Responsible for raising debit card limits and mobile deposit limits as needed according to bank procedures.
• Assists Customers and Retail department with access to the bank’s Online services and password resets as requested
• Complete necessary file maintenance and entries in the Bank’s core system
• Completing or backing up garnishment issues or requests as assigned
• Ensure work assignments are completed accurately and in a timely manner
• Responsible for back-up in retail if necessary.
• Assist with special projects as needed and requested by management.
• Proactively utilize resources to become a subject matter expert in Deposit and Payment operations functions and regulatory best practices
• Assist with ongoing training as directed.
• Gather information as requested for various Deposit and Payment Operations audits.
• Provide excellent customer service while meeting or exceeding the customer’s needs.
• Maintain a good working relationship with all teams and provide support as needed.
   

General Responsibilities:

• Support CNB’s strong relationship culture through quality customer service and superior product knowledge.
• Provide superior customer service by resolving problems efficiently and responding timely.
• Identify and implement solutions to problems in general and urgent matters.
• Actively seek to add and enhance knowledge regarding developments and current trends in the industry.
• Seek counsel of supervisor on issues as appropriate
• Work collaboratively with staff to maintain a team environment.
• Flexible to accept additional assignments as requested by leadership.
• Cross train for other positions to cover when necessary.
• Professionalism while representing CNB (onsite, professional and community events and via communications)
• Participate and attend meetings as requested.
• Recommend policies and procedures as it relates to area of responsibility.
• Timely responses to inquiries for information to customers, staff, and vendors
• Answer telephone calls and provide a prompt response.
• Follow CNB’s policies and procedures.
• Set up new hires in the Fiserv system and delete terminated employees.
• Other duties as assigned or requested by management.

Physical Demands:

The physical demands described are representative to those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must be able to stand and sit for extended lengths of time, read computer screens, talk on the phone, unpack and move supplies up to fifty (50) pounds, reach, kneel, bend, climb and balance. Vision abilities required for this job include close vision.

Work Environment:

 While performing the duties of this job, the work environment is primarily a professional, deadline driven environment with interaction of internal team members and external customers. Noise level in the work environment can be loud.

Additional Duties:

This job description is only a summary of the typical functions of this position, not an exhaustive nor all-inclusive list of all possible job responsibilities, tasks, duties, knowledge, skill, and ability required to perform this job. Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as required.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate individuals. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.  However, no accommodations are made which may pose serious health or safety risks to the team member or others, or which impose undue hardships on Community National Bank.  An individual seeking an accommodation should contact the Human Resources Manager or CEO.

Physical Demands:

The physical demands described are representative to those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must be able to stand and sit for extended lengths of time, read computer screens, talk on the phone, unpack and move supplies up to fifty (50) pounds, reach, kneel, bend, climb and balance. Vision abilities required for this job include close vision.

Work Environment:

 While performing the duties of this job, the work environment is primarily a professional, deadline driven environment with interaction of internal team members and external customers. Noise level in the work environment can be loud.

Additional Duties:

This job description is only a summary of the typical functions of this position, not an exhaustive nor all-inclusive list of all possible job responsibilities, tasks, duties, knowledge, skill, and ability required to perform this job. Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as required.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate individuals. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.  However, no accommodations are made which may pose serious health or safety risks to the team member or others, or which impose undue hardships on Community National Bank.  An individual seeking an accommodation should contact the Human Resources Manager or CEO.

Qualifications:

• 2-3 years of banking experience preferred.
• Ability to project a professional manner and positive outlook while demonstrating a high level of integrity and confidentiality.
• Knowledge of bank and workflow software, and Microsoft office (word, excel, PowerPoint, etc.)
• Exceptional communication skills, organizational skills, time management skills and ability to be a self-starter.
• Detail oriented and ability to self-audit work to ensure accuracy.
• Requires being reliable, responsible, and dependable to fulfill the obligations of this role.