Who are we?
We are the 13th-largest bank in the United States and operates more than 1,200 branches and approximately 3,200 ATMs across 11 states.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job DescriptionPeople in this position have been doing:
- Manage vendor relationships
- Build upon chat roadmap and socialize 12-18 month strategy
- Develop, refine and execute online chat and customer engagement recommendations
- Manage the monthly online chat transcript and metrics analysis
- Define and build an online chat service program
- Manage chat script maintenance and compliance
- Socialize chat program insights and results
Your pay,
- A base salary of $85,000 - $120,000
- Bonus of $5,000 - $10,000
- Relocation assistance
Ideally you'd have:
- 5 - 7 Years of In-depth understanding of online sales and marketing tactics, online chats, customer engagement and online customer service tactics
- Ability to manage multiple workstreams, build cross-functional relationships, and manage risk
- Experience in customer experience design, web analytics, and A/B split
- Bachelors degree, BA in eCommerce or Web Marketing preferred, MBA is an added advantage
- Like to travel (25%)
All your information will be kept confidential according to EEO guidelines.
Skills Required
- 5-7 years of experience in online sales and marketing tactics, online chats, customer engagement and online customer service tactics
- Ability to manage multiple workstreams, build cross-functional relationships, and manage risk
- Experience in customer experience design, web analytics, and A/B testing
- Bachelor's degree (BA in eCommerce or Web Marketing preferred); MBA is an advantage
- Willingness to travel up to 25%
What We Do
RA2 is a leader in creating data-driven solutions that empower organizations to achieve their goals. They provide award-winning data services that make complex information more accessible through web application development, robust data engineering, and digital advertising. Their multidisciplinary team transforms data into meaningful insights and optimizes digital campaigns, grounded in a deep understanding of data and technology.
